I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad. There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes. There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use. The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target. If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue. There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least. If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them. Thanks!

That's not how anything in life works. If you buy a car from Ford and it has a problem with some internal component, Ford is still the company you have to deal with -- even if the problem is because of one of their suppliers. If you buy something from Dell and it has a problem, you have to go to Dell to fix it, even if the problem is because of one of their suppliers. Whatever company you paid is the company responsible for fixing it. You paid Dell, they have to support you.

Interesting analogy, I actually bought my laptop from Microsoft at the Microsoft store. That would make Dell Microsoft's supplier. I paid Microsoft, they have to support me, your words not mine. This is a Microsoft support form. Nothing against you or the other community moderators, we know you cant fix it yourselves. We want a solution not a deflection. Hopefully we can get the attention of someone who's willing and capable to fix the problem.

I recommend we all just ignore these useless Microsoft "MVPs." They won't help you, and they like to think that because they know Microsoft's official line on how your problem is not actually Microsoft's problem (even though it is), that makes them a special and helpful "MVP." Ross (from a page back) is an Engineer at Microsoft who is interested in how Microsoft's precision drivers are falling short, which is actually a big reason people still choose Apple over Microsoft. I suggest reaching out to him, and talking amongst ourselves, as the discussion around the MVP's is actually helpful. It takes awhile, but Microsoft is slowly improving their drivers. MVP's need not reply. You are not helpful. Seriously, just keep it to yourself. None of use are interested in being referred to the endless rabbit hole that is a manufacturer's customer service. If you think talking to Dell, Samsung (or Microsoft, as in the surface, Microsoft is actually the manufacturer sometimes... Doh!) is helpful, don't waste your time posting here. Please go talk to Dell (or Microsoft...) on our behalf if you want, but just stop polluting the discussion here. It's not helpful. We'll keep talking amongst ourselves and the Dell engineer who gives a hoot. Thank you.

I have an old T420 Lenovo Thinkpad that I use for my software development the X1 Yoga was bought to replace it but now that is going back to Lenovo because the 5 year old T420 touchpad is much better. I could never use the X1 day to day like I use the T420. Also my Macbook running windows 10 through with the bootcamp drivers is amazing. Microsoft should copy that. If it was not for the stupid cut down keybord of the Macbook I would buy the best Macbook and put Windows 10 on it. Until looking at this post I felt like I was in some sort of “Emperors New Clothes” thing with everyone telling me how great the Precision touchpads are and me the only one thinking they are rubbish. I don’t care who is responsible Lenovo Dell or Microsoft, these are big companies with huge resources that should be able to fix it. I see so many PC manufacturers copying Apple but they are only copying the superficial things if they really want to copy Apple they should copy the parts that truly make Apple good, touchpad being one of them.

Actually as the retailer they would report the issue to Dell and then Dell would be responsible. The Microsoft Store might have once given a refund for return however I do not know the timeline they work in for such units (we also have no contact or connection to the store). If you want to have the unit fixed (if possible) you will absolutely need to work with the OEM Maker which for your unit is Dell. Microsoft knows of the issue which is all an MVP can do. Now it is up to Microsoft, Dell, Lenovo, or any other OEM device maker of those touchpads to come up with a solution. So if you want a resolution to the issue then you absolutely need to work with the OEM Maker which again is Dell. Very sorry however no one here can offer any real help as we don't have a hand in making the device or writing the drivers. Dell does. MVP's are volunteers who are offering free support. If I had the issue I would be at Dell and not here. Of course you could always take your case to higher level Microsoft Support which will at present send you back to Dell. Microsoft MVP - Overview https://mvp.microsoft.com/en-US/Overview Rob - SpiritX

Microsoft Precision Touchpad, not very precise

Anonymous

I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad.

There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes.

There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use.
The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target.
If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue.

There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least.

If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them.

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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@CmdrKeene 90,631 Reputation points Volunteer Moderator

2017-09-09T19:24:54+00:00

That's not how anything in life works. If you buy a car from Ford and it has a problem with some internal component, Ford is still the company you have to deal with -- even if the problem is because of one of their suppliers.

If you buy something from Dell and it has a problem, you have to go to Dell to fix it, even if the problem is because of one of their suppliers.

Whatever company you paid is the company responsible for fixing it. You paid Dell, they have to support you.
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Anonymous

2017-09-09T19:50:46+00:00

Interesting analogy, I actually bought my laptop from Microsoft at the Microsoft store. That would make Dell Microsoft's supplier. I paid Microsoft, they have to support me, your words not mine. This is a Microsoft support form. Nothing against you or the other community moderators, we know you cant fix it yourselves. We want a solution not a deflection. Hopefully we can get the attention of someone who's willing and capable to fix the problem.
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Anonymous

2017-09-09T20:42:37+00:00

I recommend we all just ignore these useless Microsoft "MVPs." They won't help you, and they like to think that because they know Microsoft's official line on how your problem is not actually Microsoft's problem (even though it is), that makes them a special and helpful "MVP." Ross (from a page back) is an Engineer at Microsoft who is interested in how Microsoft's precision drivers are falling short, which is actually a big reason people still choose Apple over Microsoft. I suggest reaching out to him, and talking amongst ourselves, as the discussion around the MVP's is actually helpful. It takes awhile, but Microsoft is slowly improving their drivers. MVP's need not reply. You are not helpful. Seriously, just keep it to yourself. None of use are interested in being referred to the endless rabbit hole that is a manufacturer's customer service. If you think talking to Dell, Samsung (or Microsoft, as in the surface, Microsoft is actually the manufacturer sometimes... Doh!) is helpful, don't waste your time posting here. Please go talk to Dell (or Microsoft...) on our behalf if you want, but just stop polluting the discussion here. It's not helpful. We'll keep talking amongst ourselves and the Dell engineer who gives a hoot.

Thank you.
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Anonymous

2017-09-09T22:07:29+00:00

I have an old T420 Lenovo Thinkpad that I use for my software development the X1 Yoga was bought to replace it but now that is going back to Lenovo because the 5 year old T420 touchpad is much better. I could never use the X1 day to day like I use the T420. Also my Macbook running windows 10 through with the bootcamp drivers is amazing. Microsoft should copy that. If it was not for the stupid cut down keybord of the Macbook I would buy the best Macbook and put Windows 10 on it.

Until looking at this post I felt like I was in some sort of “Emperors New Clothes” thing with everyone telling me how great the Precision touchpads are and me the only one thinking they are rubbish.

I don’t care who is responsible Lenovo Dell or Microsoft, these are big companies with huge resources that should be able to fix it. I see so many PC manufacturers copying Apple but they are only copying the superficial things if they really want to copy Apple they should copy the parts that truly make Apple good, touchpad being one of them.
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Anonymous

2017-09-09T23:47:57+00:00

Actually as the retailer they would report the issue to Dell and then Dell would be responsible. The Microsoft Store might have once given a refund for return however I do not know the timeline they work in for such units (we also have no contact or connection to the store). If you want to have the unit fixed (if possible) you will absolutely need to work with the OEM Maker which for your unit is Dell.

Microsoft knows of the issue which is all an MVP can do. Now it is up to Microsoft, Dell, Lenovo, or any other OEM device maker of those touchpads to come up with a solution. So if you want a resolution to the issue then you absolutely need to work with the OEM Maker which again is Dell.

Very sorry however no one here can offer any real help as we don't have a hand in making the device or writing the drivers. Dell does.

MVP's are volunteers who are offering free support. If I had the issue I would be at Dell and not here. Of course you could always take your case to higher level Microsoft Support which will at present send you back to Dell.

Microsoft MVP - Overview

https://mvp.microsoft.com/en-US/Overview

Rob - SpiritX
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