I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad. There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes. There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use. The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target. If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue. There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least. If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them. Thanks!

Hi, Using a precision touchpad http://windows.microsoft.com/en-us/windows-8/touchpad You need to check with Dell Support, their on-line documentation and drivers, and check in their forums where there will be others using similar models. Check for newer drivers. As OEM Dell is responsible for the proper operation of both the hardware and Windows. Dell Support http://support.dell.com/ Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs Dell Forums http://en.community.dell.com/forums/ Dell PC Diagnostics http://www.dell.com/support/Diagnostics/us/en/19/ Hope this helps. Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Hi, Using a precision touchpad http://windows.microsoft.com/en-us/windows-8/touchpad You need to check with Dell Support, their on-line documentation and drivers, and check in their forums where there will be others using similar models. Check for newer drivers. As OEM Dell is responsible for the proper operation of both the hardware and Windows. Dell Support http://support.dell.com/ Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs Dell Forums http://en.community.dell.com/forums/ Dell PC Diagnostics http://www.dell.com/support/Diagnostics/us/en/19/ Hope this helps. Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right. Man, I swear. Asking a question on the Microsoft forums is like throwing flour into the wind. It's just going to get blow off to somewhere else. No one here cares about solving problems. They just want pass the buck and hopefully score a few MVP points. Thanks for nothing. I'll stick to the other communities for real help.

Hi, You are asking a good question however in the wrong place, check at Dell as I suggested. We don't have your model computer with that particular touchpad. Dell builds the hardware and employs the precision touchpad specs as they wish. Rob - SpiritX

I ordered a Dell MS Signature Edition Laptop from the Microsoft store. A laptop that uses Microsoft drivers for it's touchpad hardware. It's my understanding that these are the only Drivers available for this hardware. I thought that Microsoft would be interested in customer feedback about a Laptop purchased from Microsoft that uses Microsoft drivers. So I decided to post my feedback here as well as on other community forums. It feels pretty crappy when you take the time to post to what's supposed to be a helpful community (run by the company who sold you a product that uses the operating system and drivers of that company) just to be told to read a manual or go someone else.

Hi, The hardware was built by Dell and the drivers were provided by Dell and probably customized. As OEM is absolutely responsible for the proper operation of both the hardware and Windows. So regardless of the cause it is theirs to resolve. And there may be something wrong that requires repair or replacement. You have a full warranty and should use it. Please ask Dell. Rob - SpiritX

Microsoft Precision Touchpad, not very precise

Anonymous

I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad.

There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes.

There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use.
The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target.
If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue.

There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least.

If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them.

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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63 answers

Anonymous

2015-03-02T22:48:54+00:00

Hi,

Using a precision touchpadhttp://windows.microsoft.com/en-us/windows-8/touchpad

You need to check with Dell Support, their on-line documentation and drivers, and check in

their forums where there will be others using similar models. Check for newer drivers. As OEM

Dell is responsible for the proper operation of both the hardware and Windows.

Dell Support

http://support.dell.com/

Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more

http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs

Dell Forums

http://en.community.dell.com/forums/

Dell PC Diagnostics

http://www.dell.com/support/Diagnostics/us/en/19/

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2015-03-03T13:27:37+00:00

Hi,

Using a precision touchpadhttp://windows.microsoft.com/en-us/windows-8/touchpad

You need to check with Dell Support, their on-line documentation and drivers, and check in

their forums where there will be others using similar models. Check for newer drivers. As OEM

Dell is responsible for the proper operation of both the hardware and Windows.

Dell Support

http://support.dell.com/

Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more

http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs

Dell Forums

http://en.community.dell.com/forums/

Dell PC Diagnostics

http://www.dell.com/support/Diagnostics/us/en/19/

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Man, I swear. Asking a question on the Microsoft forums is like throwing flour into the wind. It's just going to get blow off to somewhere else.

No one here cares about solving problems. They just want pass the buck and hopefully score a few MVP points.

Thanks for nothing. I'll stick to the other communities for real help.
Was this answer helpful?

20+ people found this answer helpful.

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Anonymous

2015-03-03T17:20:22+00:00

Hi,

You are asking a good question however in the wrong place, check at Dell as I suggested. We

don't have your model computer with that particular touchpad. Dell builds the hardware and

employs the precision touchpad specs as they wish.

Rob - SpiritX
Was this answer helpful?

0 comments No comments
Anonymous

2015-03-03T18:23:39+00:00

I ordered a Dell MS Signature Edition Laptop from the Microsoft store. A laptop that uses Microsoft drivers for it's touchpad hardware. It's my understanding that these are the only Drivers available for this hardware.

I thought that Microsoft would be interested in customer feedback about a Laptop purchased from Microsoft that uses Microsoft drivers. So I decided to post my feedback here as well as on other community forums.

It feels pretty crappy when you take the time to post to what's supposed to be a helpful community (run by the company who sold you a product that uses the operating system and drivers of that company) just to be told to read a manual or go someone else.
Was this answer helpful?

8 people found this answer helpful.

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Anonymous

2015-03-03T19:11:56+00:00

Hi,

The hardware was built by Dell and the drivers were provided by Dell and probably customized.

As OEM is absolutely responsible for the proper operation of both the hardware and Windows.

So regardless of the cause it is theirs to resolve. And there may be something wrong that requires

repair or replacement. You have a full warranty and should use it.

Please ask Dell.

Rob - SpiritX
Was this answer helpful?

0 comments No comments