I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad. There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes. There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use. The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target. If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue. There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least. If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them. Thanks!

I'd like to chime in as an ACER laptop user that I have the exact same problems. So I very much support the position of users like Bill945 that this is not a Dell problem. Now of course, moderators, I understand perfectly about OEMs being strictly speaking exclusively responsible for such problems. But it's like saying the OEMs are strictly responsible for picking Windows instead of over, say, a Linux build. As Microsoft representatives do you really want us to conclude that it's the fault of Dell or Acer that they choose Microsoft? The point about whether the OEMs are responsible are therefore irrelevant here. What we want to hear that is at least something like "The devs in our company are aware of the problem and will work on improving things in the future", or that "They will work with the OEMs to improve user experience." If you guys the moderators here are not allowed to say such things or feed user inputs here to the devs in some way, I sincerely suggest you start interviewing for a better job, if I may be a little blunt.

When the updated Dell XPS-13 comes out next week, I suspect it will utilize an OEM driver because Dell is well-aware of Microsoft's FAILING in this area. It doesn't matter which driver used: if a Dell device has the issue, you have to talk to Dell. Even if it was the MS Driver, it's Dell's device. If they shipped it with a bug, even Microsoft's bug, you have to talk to them. They integrated it and chose to use that driver, and they are responsible for everything, even the core OS they use. That's their commitment. If they also believe the fault lies with Microsoft, they will work with Microsoft to open their own support case. On the other hand, if you own a device manufactured by Microsoft (like a Surface) and have this issue, then you should open a support case with Microsoft ( http://support.microsoft.com ). I understand the frustration and I'm not trying to be malicious, that's just how it works. The OEM is exclusively responsible for what they sold, including all software they included with it, from the OS to the pre-installed apps.

Hi, This thread is about a touchpad on a Dell computer, not a Surface. If you have a problem with a Surface please post in the Surface Forums. Rob - SpiritX

FALSE. The Microsoft Surface Pro 3 has this issue. The trackpad in the surface Pro 3 type cover - a precision touchpad - has this exact same issue. I was referring to the Microsoft Product, not the Dell product. There is no OEM in this case, only Microsoft. The operation of the Precision Touchpad - when controlled by Windows 10 (or 8.1) - using Microsoft drivers - on Microsoft hardware - does not work correctly. I am trying to work with the hardware (and software) manufacturer on this one. It is Microsoft.

Hi, OEM's are 100% responsible for everything on the computer including Windows. They sign contracts stating that fact so users will not get caught between the OEM's and Microsoft or other providers. Sorry you are having the issue however you absolutely need to be working with Dell. Rob - SpiritX

Microsoft Precision Touchpad, not very precise

Anonymous

I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad.

There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes.

There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use.
The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target.
If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue.

There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least.

If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them.

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2015-11-03T02:11:06+00:00

I'd like to chime in as an ACER laptop user that I have the exact same problems. So I very much support the position of users like Bill945 that this is not a Dell problem. Now of course, moderators, I understand perfectly about OEMs being strictly speaking exclusively responsible for such problems. But it's like saying the OEMs are strictly responsible for picking Windows instead of over, say, a Linux build. As Microsoft representatives do you really want us to conclude that it's the fault of Dell or Acer that they choose Microsoft?

The point about whether the OEMs are responsible are therefore irrelevant here. What we want to hear that is at least something like "The devs in our company are aware of the problem and will work on improving things in the future", or that "They will work with the OEMs to improve user experience." If you guys the moderators here are not allowed to say such things or feed user inputs here to the devs in some way, I sincerely suggest you start interviewing for a better job, if I may be a little blunt.
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@CmdrKeene 90,631 Reputation points Volunteer Moderator

2015-10-25T01:47:42+00:00

When the updated Dell XPS-13 comes out next week, I suspect it will utilize an OEM driver because Dell is well-aware of Microsoft's FAILING in this area.

It doesn't matter which driver used: if a Dell device has the issue, you have to talk to Dell. Even if it was the MS Driver, it's Dell's device. If they shipped it with a bug, even Microsoft's bug, you have to talk to them. They integrated it and chose to use that driver, and they are responsible for everything, even the core OS they use. That's their commitment. If they also believe the fault lies with Microsoft, they will work with Microsoft to open their own support case.

On the other hand, if you own a device manufactured by Microsoft (like a Surface) and have this issue, then you should open a support case with Microsoft (http://support.microsoft.com).

I understand the frustration and I'm not trying to be malicious, that's just how it works. The OEM is exclusively responsible for what they sold, including all software they included with it, from the OS to the pre-installed apps.
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Anonymous

2015-10-24T21:56:27+00:00

Hi,

This thread is about a touchpad on a Dell computer, not a Surface.

If you have a problem with a Surface please post in the Surface Forums.

Rob - SpiritX
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Anonymous

2015-10-24T18:22:47+00:00

FALSE.

The Microsoft Surface Pro 3 has this issue. The trackpad in the surface Pro 3 type cover - a precision touchpad - has this exact same issue. I was referring to the Microsoft Product, not the Dell product.

There is no OEM in this case, only Microsoft. The operation of the Precision Touchpad - when controlled by Windows 10 (or 8.1) - using Microsoft drivers - on Microsoft hardware - does not work correctly.

I am trying to work with the hardware (and software) manufacturer on this one. It is Microsoft.
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Anonymous

2015-10-24T16:48:04+00:00

Hi,

OEM's are 100% responsible for everything on the computer including Windows.

They sign contracts stating that fact so users will not get caught between the

OEM's and Microsoft or other providers.

Sorry you are having the issue however you absolutely need to be working with

Dell.

Rob - SpiritX
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