I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad. There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes. There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use. The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target. If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue. There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least. If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them. Thanks!

I recommend we all just ignore these useless Microsoft "MVPs." They won't help you, and they like to think that because they know Microsoft's official line on how your problem is not actually Microsoft's problem (even though it is), that makes them a special and helpful "MVP." Ross (from a page back) is an Engineer at Microsoft who is interested in how Microsoft's precision drivers are falling short, which is actually a big reason people still choose Apple over Microsoft. I suggest reaching out to him, and talking amongst ourselves, as the discussion around the MVP's is actually helpful. It takes awhile, but Microsoft is slowly improving their drivers. MVP's need not reply. You are not helpful. Seriously, just keep it to yourself. None of use are interested in being referred to the endless rabbit hole that is a manufacturer's customer service. If you think talking to Dell, Samsung (or Microsoft, as in the surface, Microsoft is actually the manufacturer sometimes... Doh!) is helpful, don't waste your time posting here. Please go talk to Dell (or Microsoft...) on our behalf if you want, but just stop polluting the discussion here. It's not helpful. We'll keep talking amongst ourselves and the Dell engineer who gives a hoot. Thank you.

Interesting analogy, I actually bought my laptop from Microsoft at the Microsoft store. That would make Dell Microsoft's supplier. I paid Microsoft, they have to support me, your words not mine. This is a Microsoft support form. Nothing against you or the other community moderators, we know you cant fix it yourselves. We want a solution not a deflection. Hopefully we can get the attention of someone who's willing and capable to fix the problem.

That's not how anything in life works. If you buy a car from Ford and it has a problem with some internal component, Ford is still the company you have to deal with -- even if the problem is because of one of their suppliers. If you buy something from Dell and it has a problem, you have to go to Dell to fix it, even if the problem is because of one of their suppliers. Whatever company you paid is the company responsible for fixing it. You paid Dell, they have to support you.

The end user really doesn't care who's legally required to initiate what. That sounds like policy Microsoft put into place to avoid accountability. All we want is for Microsoft to take responsibility and fix a problem that's clearly theirs. Untill then this issue will remain unresolved.

It really just doesn't matter. As much as it stinks, Dell has to be the one to send the flaw report to their MSP representative. Even if it's entirely Microsoft's problem, Dell is the implementers and legally required to be the initiator. We can all huff and puff forever but it won't matter unless the OEM reports it.

Microsoft Precision Touchpad, not very precise

Anonymous

I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad.

There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes.

There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use.
The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target.
If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue.

There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least.

If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them.

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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63 answers

Anonymous

2017-09-09T20:42:37+00:00

I recommend we all just ignore these useless Microsoft "MVPs." They won't help you, and they like to think that because they know Microsoft's official line on how your problem is not actually Microsoft's problem (even though it is), that makes them a special and helpful "MVP." Ross (from a page back) is an Engineer at Microsoft who is interested in how Microsoft's precision drivers are falling short, which is actually a big reason people still choose Apple over Microsoft. I suggest reaching out to him, and talking amongst ourselves, as the discussion around the MVP's is actually helpful. It takes awhile, but Microsoft is slowly improving their drivers. MVP's need not reply. You are not helpful. Seriously, just keep it to yourself. None of use are interested in being referred to the endless rabbit hole that is a manufacturer's customer service. If you think talking to Dell, Samsung (or Microsoft, as in the surface, Microsoft is actually the manufacturer sometimes... Doh!) is helpful, don't waste your time posting here. Please go talk to Dell (or Microsoft...) on our behalf if you want, but just stop polluting the discussion here. It's not helpful. We'll keep talking amongst ourselves and the Dell engineer who gives a hoot.

Thank you.
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Anonymous

2017-09-09T19:50:46+00:00

Interesting analogy, I actually bought my laptop from Microsoft at the Microsoft store. That would make Dell Microsoft's supplier. I paid Microsoft, they have to support me, your words not mine. This is a Microsoft support form. Nothing against you or the other community moderators, we know you cant fix it yourselves. We want a solution not a deflection. Hopefully we can get the attention of someone who's willing and capable to fix the problem.
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@CmdrKeene 90,631 Reputation points Volunteer Moderator

2017-09-09T19:24:54+00:00

That's not how anything in life works. If you buy a car from Ford and it has a problem with some internal component, Ford is still the company you have to deal with -- even if the problem is because of one of their suppliers.

If you buy something from Dell and it has a problem, you have to go to Dell to fix it, even if the problem is because of one of their suppliers.

Whatever company you paid is the company responsible for fixing it. You paid Dell, they have to support you.
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Anonymous

2017-09-09T18:52:12+00:00

The end user really doesn't care who's legally required to initiate what. That sounds like policy Microsoft put into place to avoid accountability. All we want is for Microsoft to take responsibility and fix a problem that's clearly theirs. Untill then this issue will remain unresolved.
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@CmdrKeene 90,631 Reputation points Volunteer Moderator

2017-09-09T18:17:23+00:00

It really just doesn't matter. As much as it stinks, Dell has to be the one to send the flaw report to their MSP representative. Even if it's entirely Microsoft's problem, Dell is the implementers and legally required to be the initiator. We can all huff and puff forever but it won't matter unless the OEM reports it.
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