I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad. There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes. There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use. The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target. If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue. There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least. If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them. Thanks!

Hi, Using a precision touchpad http://windows.microsoft.com/en-us/windows-8/touchpad You need to check with Dell Support, their on-line documentation and drivers, and check in their forums where there will be others using similar models. Check for newer drivers. As OEM Dell is responsible for the proper operation of both the hardware and Windows. Dell Support http://support.dell.com/ Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs Dell Forums http://en.community.dell.com/forums/ Dell PC Diagnostics http://www.dell.com/support/Diagnostics/us/en/19/ Hope this helps. Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right. Man, I swear. Asking a question on the Microsoft forums is like throwing flour into the wind. It's just going to get blow off to somewhere else. No one here cares about solving problems. They just want pass the buck and hopefully score a few MVP points. Thanks for nothing. I'll stick to the other communities for real help.

The way I understand it is that Dell and Lenovo make the hardware and they also might have a hand in some firmware and low level software to present a common interface to the operating system but the actual driver and controls is part of windows. The standard precision driver connects to the common interface. That is the idea of the precision touchpad to make one standard interface and gesture set that is part of windows and not a random thing set up by each hardware manufacturer. I also think that Microsoft has a lot of power and they are the one driving the precision touchpad. It wasn’t the likes of Dell and Lenovo getting together forcing Microsoft to create it. It is a Microsoft initiative and as such Microsoft should drive the whole thing through to a fully working product. I don’t care who is to blame or who should do what. This is a Microsoft enforced standardisation to Microsoft specification and they should ensure it works. Even if this means that Microsoft include a standard of performance as a condition for the “designed for windows” certification.

Hi, Using a precision touchpad http://windows.microsoft.com/en-us/windows-8/touchpad You need to check with Dell Support, their on-line documentation and drivers, and check in their forums where there will be others using similar models. Check for newer drivers. As OEM Dell is responsible for the proper operation of both the hardware and Windows. Dell Support http://support.dell.com/ Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs Dell Forums http://en.community.dell.com/forums/ Dell PC Diagnostics http://www.dell.com/support/Diagnostics/us/en/19/ Hope this helps. Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right. these guys are just here to gain points with their generic answers that are of no help

The Lenovo X1 Yoga I bought is an expensive piece of kit £2500 and to be honest without a working touchpad it is useless. The trouble is if I now go to Dell for an alternative with my £2500 I will get the same piece of junk with a Dell badge because of Microsoft standardisation so come on Microsoft stop playing the blame game and use your power to sort it out.

I have an old T420 Lenovo Thinkpad that I use for my software development the X1 Yoga was bought to replace it but now that is going back to Lenovo because the 5 year old T420 touchpad is much better. I could never use the X1 day to day like I use the T420. Also my Macbook running windows 10 through with the bootcamp drivers is amazing. Microsoft should copy that. If it was not for the stupid cut down keybord of the Macbook I would buy the best Macbook and put Windows 10 on it. Until looking at this post I felt like I was in some sort of “Emperors New Clothes” thing with everyone telling me how great the Precision touchpads are and me the only one thinking they are rubbish. I don’t care who is responsible Lenovo Dell or Microsoft, these are big companies with huge resources that should be able to fix it. I see so many PC manufacturers copying Apple but they are only copying the superficial things if they really want to copy Apple they should copy the parts that truly make Apple good, touchpad being one of them.

Microsoft Precision Touchpad, not very precise

Anonymous

I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad.

There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes.

There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use.
The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target.
If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue.

There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least.

If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them.

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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63 answers

Anonymous

2015-03-03T13:27:37+00:00

Hi,

Using a precision touchpadhttp://windows.microsoft.com/en-us/windows-8/touchpad

You need to check with Dell Support, their on-line documentation and drivers, and check in

their forums where there will be others using similar models. Check for newer drivers. As OEM

Dell is responsible for the proper operation of both the hardware and Windows.

Dell Support

http://support.dell.com/

Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more

http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs

Dell Forums

http://en.community.dell.com/forums/

Dell PC Diagnostics

http://www.dell.com/support/Diagnostics/us/en/19/

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Man, I swear. Asking a question on the Microsoft forums is like throwing flour into the wind. It's just going to get blow off to somewhere else.

No one here cares about solving problems. They just want pass the buck and hopefully score a few MVP points.

Thanks for nothing. I'll stick to the other communities for real help.
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Anonymous

2017-09-10T05:06:40+00:00

The way I understand it is that Dell and Lenovo make the hardware and they also might have a hand in some firmware and low level software to present a common interface to the operating system but the actual driver and controls is part of windows. The standard precision driver connects to the common interface. That is the idea of the precision touchpad to make one standard interface and gesture set that is part of windows and not a random thing set up by each hardware manufacturer.

I also think that Microsoft has a lot of power and they are the one driving the precision touchpad. It wasn’t the likes of Dell and Lenovo getting together forcing Microsoft to create it. It is a Microsoft initiative and as such Microsoft should drive the whole thing through to a fully working product.

I don’t care who is to blame or who should do what. This is a Microsoft enforced standardisation to Microsoft specification and they should ensure it works. Even if this means that Microsoft include a standard of performance as a condition for the “designed for windows” certification.
Was this answer helpful?

10+ people found this answer helpful.

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Anonymous

2017-09-16T04:31:26+00:00

Hi,

Using a precision touchpadhttp://windows.microsoft.com/en-us/windows-8/touchpad

You need to check with Dell Support, their on-line documentation and drivers, and check in

their forums where there will be others using similar models. Check for newer drivers. As OEM

Dell is responsible for the proper operation of both the hardware and Windows.

Dell Support

http://support.dell.com/

Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more

http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs

Dell Forums

http://en.community.dell.com/forums/

Dell PC Diagnostics

http://www.dell.com/support/Diagnostics/us/en/19/

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

these guys are just here to gain points with their generic answers that are of no help
Was this answer helpful?

10+ people found this answer helpful.

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Anonymous

2017-09-10T05:13:09+00:00

The Lenovo X1 Yoga I bought is an expensive piece of kit £2500 and to be honest without a working touchpad it is useless. The trouble is if I now go to Dell for an alternative with my £2500 I will get the same piece of junk with a Dell badge because of Microsoft standardisation so come on Microsoft stop playing the blame game and use your power to sort it out.
Was this answer helpful?

10+ people found this answer helpful.

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Anonymous

2017-09-09T22:07:29+00:00

I have an old T420 Lenovo Thinkpad that I use for my software development the X1 Yoga was bought to replace it but now that is going back to Lenovo because the 5 year old T420 touchpad is much better. I could never use the X1 day to day like I use the T420. Also my Macbook running windows 10 through with the bootcamp drivers is amazing. Microsoft should copy that. If it was not for the stupid cut down keybord of the Macbook I would buy the best Macbook and put Windows 10 on it.

Until looking at this post I felt like I was in some sort of “Emperors New Clothes” thing with everyone telling me how great the Precision touchpads are and me the only one thinking they are rubbish.

I don’t care who is responsible Lenovo Dell or Microsoft, these are big companies with huge resources that should be able to fix it. I see so many PC manufacturers copying Apple but they are only copying the superficial things if they really want to copy Apple they should copy the parts that truly make Apple good, touchpad being one of them.
Was this answer helpful?

10 people found this answer helpful.

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