thanks I have now resolved the issue by installing hp smart print
printer not showing in devices and printers
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
my printer works fine with installed software but does not show in devices and printers and cannot print emails or any web content
it shows in device manager
Windows for home | Previous Windows versions | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
86 answers
Sort by: Oldest
-
Anonymous
2015-01-03T16:09:09+00:00 -
Anonymous
2015-01-03T16:28:30+00:00 further to my last post on rebooting the problem reappeared am even more confused
-
Anonymous
2015-01-03T16:36:23+00:00 well on further checking I now find that I can print from email and wed pages but devices and printers is still not showing anything totally confused
am flying to Venice tomorrow morning so if you do not get response from any post sorry but not here
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 44%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LemP 74,970 Reputation points Volunteer Moderator2015-01-03T18:38:12+00:00 See if restarting in Safe Mode allows you to run the msmxl6.reg file without errors.
If you haven't done as Ron Barker suggested and run sfc /scannow from an elevated command prompt, do that before you retry using the reg file.
I agree about Bluetooth. I've seen several people claim that turning on Bluetooth solved a similar problem, but Bluetooth should really have nothing to do with this situation (unless you have a Bluetooth-connected printer, which is pretty rare).
-
Anonymous
2015-01-03T21:06:58+00:00 I have run sfc and it reported corrupt files but access denied to CBS log I will reboot and try msmxl6.reg in safe mode