printer not showing in devices and printers

Anonymous
2015-01-01T13:41:30+00:00

my printer works fine with installed software but does not show in devices and printers and cannot print emails or any web content

it shows in device manager

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-01-03T01:04:09+00:00

    I did reply but did not sent screenshot

    its searches non stop have left it searching for hours and  nothing appears in box  add printer does not show

    I can print from word photo programs etc but not emails or screen shots web content

    printing from notepad just type something hit print button and it prints!!

    the printer is connected has ip address

    can connect to add printer with windows explorer run the wizard says printer successfully installed but still does not show anything in printers and devices

    it is connected to the router ip address 192.168,0.6 I have 2 laptops connected but nothing else nor have I in the past have checked router and nothing else accessed the network

    hope this clears things up

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  2. Anonymous
    2015-01-03T01:10:44+00:00

    snap shot of device manager

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  3. LemP 74,970 Reputation points Volunteer Moderator
    2015-01-03T05:24:25+00:00

    As expected, Device Manager does not show your printer.  What is shown is the scanner portion of your "All in One" device.

    If I understand you correctly, when you click Start > Devices and Printers, you see the following (what's confusing is your statement that "it searches non stop" -- there's no search going on, the window is just blank): 

    There is no "print button" in Notepad:

    Nevertheless, if you can print from Notepad or Microsoft Word or from a "photo program," then there is no problem with your printer.  If you can't print "emails or web content," then the problem is with your web browser.

    Although a blank Devices and Printers window is usually caused by the Print Spooler service not running, there are a couple of other things to try.  See this, particularly steps 2 and 3 (but you might as well also check the Bluetooth service) --> http://www.winhelponline.com/blog/fix-devices-and-printers-completely-empty-windows-7/ 

    The solutions discussed in steps 2 and 3 are related to Internet Explorer, which is consistent with your observation that you have issues with your browser -- I assume that you are using Internet Explorer both to access your email and for browsing the web.

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  5. Anonymous
    2015-01-03T13:10:49+00:00

    I have checked spooler service before but checked it again

    Bluetooth was disabled so have turned it but I have never had blue tooth turned

    I have registered DLL before but repeated it again

    XML downloaded  msxml6.zip and run it error message

    when I open printers and devices I get this

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