printer not showing in devices and printers

As both I and Ron Barker have written before, printers do not appear in Device Manager.  Because you have a multi-function device, there are entries in Device Manager that have the same name as your product, but these refer to the scanner and not to the printer.

The normal method of deleting printer drivers -- which actually is a good idea, because Windows may be re-installing the same possibly corrupt driver every time you try to "reinstall" the printer -- is to use the "Print Server Properties" link in Devices and Printers.  Unfortunately for you, you can't do it that way because your Devices and Printers window isn't populating properly.

Exactly how have you been uninstalling the printer?  I suspect that what you are referring to is using Control Panel > Programs and Features to uninstall software associated with the printer.  That's not the same as uninstalling the printer.

You can attempt to uninstall the printer by using the following method, but I don't know if it will work given the corruption present in your system.

• Uninstall printer-related software from Control Panel > Programs and Features
• Open an Elevated Command Prompt (search for "cmd.exe"; right-click and select "Run as administrator")
• Type the following in the black Command Prompt window and press Enter

        printui /s /t2

        exit

Be sure to remove the driver AND the package

If you get an error when you try to run the printui command, please provide the complete text, without paraphrasing.

Did you copy CBS.log to your Desktop?  If not, please do that as Ron Barker suggested earlier.  There clearly is something going on with your system that needs to be addressed.

Yes, I do not think this is a printer problem. It is a Windows issue. Have you done a CMD sfc /scannow yet?

PS: If you are still going down the uninstall printer road try this fixit:

https://support.microsoft.com/mats/program_install_and_uninstall/en?wa=wsignin1.0  Fix problems that programs cannot be installed or uninstalled

Maybe you could try a new account and see what is in devices and printers

uninstalled all printer software with 10bit uninstaller and cleared all registry keys

tried the method you told me and as you thought it did not work

tried to remove all printer drivers but same error message

copied cbs log to desktop but still would not allow access

I cannot understand why copy and paste CBS log will not allow you to open it!!!!!

Anyhow, open Command Prompt elevated mode copy or type:

notepad c:\windows\logs\cbs\cbs.log

and press enter