printer not showing in devices and printers

Hello Ron,

Thank you for the reply.

I appreciate your patience.

You may use suggestions provided by "Manish Raj Bhatnagar" to uninstall the printer and then download and install the latest printer drivers from this link:

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=1140778&swLangOid=8&swEnvOid=4063

Please keep us updated on the status of the issue.

Thank you

Hi Ratandeep

performed clean boot      checked devices and printers still no show don't know what trouble shooting I can do

I have now rest the computer

Ron

Hello Ron,

Thank you for your response.

I appreciate your time and efforts.

As you mentioned that everything is fine in safe mode, I would suggest you to perform clean boot and check if it helps.

Please refer this article:

How to perform a clean boot in Windows

http://support2.microsoft.com/kb/929135

Clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program.

Note: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual.

I hope this information helps.

Thank you

my printer works fine with installed software but does not show in devices and printers and cannot print emails or any web content

it shows in device manager