Hi
Still cant access CBS log and msmx16.reg still shows error message in safe mode
devices and printers show when in safe mode
Ron
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my printer works fine with installed software but does not show in devices and printers and cannot print emails or any web content
it shows in device manager
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Hi
Still cant access CBS log and msmx16.reg still shows error message in safe mode
devices and printers show when in safe mode
Ron
Ron
Are you sure that your Bluetooth services are turned on! Just in case click on 'restart the service' on both (or more) Bluetooth services.
What do you get if you type 'print management' in the search box and click on run as administrator?
snap shot of device manager
Hiya Gerry
print spooler starts ok no error messages
in printers and devices just keeps on searching forever nothing displays
printer works fine from installed software but not from emails or web pages presumably because it cant find any installed printer even though it shows in device manager
Ron
thanks for all your help
What happens when you go to Devices and Printers and click on Add a Printer?