Nokia 808 Windows 10 USB drivers

Anonymous
2015-07-30T09:29:37+00:00

This is probably a lost cause at this point, but I've upgraded to Windows 10 and my 808 no longer connects via USB o Bluetooth. There appears to be some sort of driver issues, as in device manager there are multiple 808 and MTP entries with the exclamation mark. Uninstalling and reinstalling the drivers does nothing.

Any suggestions short of finding a Windows 8 computer and using that?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-08-07T08:20:08+00:00

I contacted Microsoft's mobile group on Facebook about this issue, and they suggested that I reinstall the cable driver.  Tried that and...almost got it to connect.  I got to thinking that if it's the cable driver that's not working right, maybe I should try to connect without a cable.  I grabbed my little Bluetooth kernel and plugged it into my laptop and...SUCCESS!!!  I was able to sync my day-to-day stuff (pics, contacts, text messages) with no problem.  I tried to backup my phone with the suite and it went REALLY slowly, but it worked (I backed up my phone a week or so before updating to Win10, so I wasn't really too concerned about not finishing the backup today).

So, if you have a way to connect to your computer by Bluetooth, give it a try and it /should/ work to connect to Nokia Suite.  I still want to resolve this issue with the cable connectivity, though, as much out of principle as it is out of convenience.  Bugging the hell out of me...

Was this answer helpful?

4 people found this answer helpful.
0 comments

179 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-08-13T11:51:04+00:00

    i have a problem after upgrade Windows 8.1 to Windows 10.

    During installation with connected nokia 5310 xpress music to USB, installation freeze on 32% (6% driver installation). After upgrading to Windows 10 and connecting Nokia 5310 to USB (via DKU-2 cable) windows freeze all others USB and driver installation isnt finished. Several happend during driver installation that my wirelles dongle for keyboard & mouse its stopped workin.

    Previsous driver for dku2 phonet (which working on windows 8.1) not working on Windows 10 with this problems.

    It there any way to make it work?

    Thanks

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-08-14T07:52:43+00:00

    I have an N8-00, worked fine with Nokia Suite before upgrading / clean-install of Windows 10

    Looking at the event logs for the device there are entries like

    "Device USB\VID_0421&PID_0302\356237042580561 requires further installation"

    but no other details.

    Plugged the phone into a Win7pro machine i also use, and it came up fine.

    I'm in the process of comparing driver versions between the Win7 and the Win10 machines....

    [Update]

    Well i havent been able to find all the driver locations that are used by Nokia Suite 

    However i do notice that within a few seconds of connecting the phone, device manager shows all the drivers are installed ok, but then revert to saying:

    This device cannot start. (Code 10)

    {Device Timeout}

    The specified I/O operation on %hs was not completed before the time-out period expired.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-08-14T14:25:50+00:00

    Keep us informed as to what you find.  I can't help but feel like we're getting close with this.  I could be wrong, but you gotta have hope.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-08-14T17:11:01+00:00

    Hi all,

    We've shared your concern with the relevant team. We'll update this thread once we have more information to share.

    Was this answer helpful?

    0 comments