Nokia 808 Windows 10 USB drivers

Anonymous
2015-07-30T09:29:37+00:00

This is probably a lost cause at this point, but I've upgraded to Windows 10 and my 808 no longer connects via USB o Bluetooth. There appears to be some sort of driver issues, as in device manager there are multiple 808 and MTP entries with the exclamation mark. Uninstalling and reinstalling the drivers does nothing.

Any suggestions short of finding a Windows 8 computer and using that?

Windows for home | Other | Devices and drivers

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Anonymous
2015-08-07T08:20:08+00:00

I contacted Microsoft's mobile group on Facebook about this issue, and they suggested that I reinstall the cable driver.  Tried that and...almost got it to connect.  I got to thinking that if it's the cable driver that's not working right, maybe I should try to connect without a cable.  I grabbed my little Bluetooth kernel and plugged it into my laptop and...SUCCESS!!!  I was able to sync my day-to-day stuff (pics, contacts, text messages) with no problem.  I tried to backup my phone with the suite and it went REALLY slowly, but it worked (I backed up my phone a week or so before updating to Win10, so I wasn't really too concerned about not finishing the backup today).

So, if you have a way to connect to your computer by Bluetooth, give it a try and it /should/ work to connect to Nokia Suite.  I still want to resolve this issue with the cable connectivity, though, as much out of principle as it is out of convenience.  Bugging the hell out of me...

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  1. Anonymous
    2015-08-11T16:27:40+00:00

    I too am having similar problems. I was using Windows 8.1 and got free upgrade to Windows 10 today. I already had Nokia Suite 3.8 installed and when I plugged in my Nokia 700, instead of opening Nokia suite the computer popped up message to say it was setting up device which took some time. I can open Nokia Suite but it does not recognise the phone. The phone is linked by USB and Nokia Suite is preferred option. I have tried repairing Nokia Suite and the Nokia Cable connection. I have uninstalled and reinstalled both Nokia Suite and the Cable connection jointly and separately. I have tried to update drivers on the pc. I have run as administrator. The pc recognises there is a problem with the drivers and has attempted to fix the problem but the problem still persists. I see from the various threads in the community the problem appears to be with the cable driver. I cannot connect by Bluetooth as I use a desktop which does not have Bluetooth. So what now? I use the nokia suite to sync my phone with the Microsoft Office Outlook software and also via that to my partner's phone. Are Microsoft monitoring the number of issues ? How can I report this directly to them? I tried the contact us link but they defer me to FAQ's and to yourselves or offer me live chat or a phonecall - can I not just send a message?

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  2. Anonymous
    2015-08-11T16:30:42+00:00

    Dear All,

    Just bought a bluetooth 4.0 usb dongle from Trust and I can use this to connect my Nokia 808 to the Nokia suite and sync my calendar!

    Makes my day :-)

    Hope it wokrs for you too

    Cheers René

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  3. Anonymous
    2015-08-11T16:45:27+00:00

    I cannot connect by Bluetooth as I use a desktop

    Did you consider to buy a Bluetooth USB adapter?

    Microsoft leverages Microsoft Answers to ignore their customers. We shall talk to ourselves. I am not aware that Microsoft is interested in any feedback or bug-reporting by end-users like us. We have to wait until another user finds the cause and/or a workaround.

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  4. Anonymous
    2015-08-12T07:25:07+00:00

    Thanks for the advice. I'll look into a USB adaptor for Bluetooth and report back. I noticed the Feedback app on Windows 10 so have copied my original comment and posted there as a problem. Perhaps if we all posted our problems as feedback it would help with getting a fix?? On another topic I also posted feedback when first opening the photos app and am getting problems with that too.

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