Nokia 808 Windows 10 USB drivers

Anonymous
2015-07-30T09:29:37+00:00

This is probably a lost cause at this point, but I've upgraded to Windows 10 and my 808 no longer connects via USB o Bluetooth. There appears to be some sort of driver issues, as in device manager there are multiple 808 and MTP entries with the exclamation mark. Uninstalling and reinstalling the drivers does nothing.

Any suggestions short of finding a Windows 8 computer and using that?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-08-07T08:20:08+00:00

I contacted Microsoft's mobile group on Facebook about this issue, and they suggested that I reinstall the cable driver.  Tried that and...almost got it to connect.  I got to thinking that if it's the cable driver that's not working right, maybe I should try to connect without a cable.  I grabbed my little Bluetooth kernel and plugged it into my laptop and...SUCCESS!!!  I was able to sync my day-to-day stuff (pics, contacts, text messages) with no problem.  I tried to backup my phone with the suite and it went REALLY slowly, but it worked (I backed up my phone a week or so before updating to Win10, so I wasn't really too concerned about not finishing the backup today).

So, if you have a way to connect to your computer by Bluetooth, give it a try and it /should/ work to connect to Nokia Suite.  I still want to resolve this issue with the cable connectivity, though, as much out of principle as it is out of convenience.  Bugging the hell out of me...

Was this answer helpful?

4 people found this answer helpful.
0 comments

179 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-04-26T13:41:02+00:00

    And another month. Hello, MS?

    It appears that MS is not reading nor replying to any of these long thread posts. Better to start a new thread, perhaps. New threads may get more attention.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-05-05T07:32:44+00:00

    I contacted Microsoft's mobile group on Facebook about this issue, and they suggested that I reinstall the cable driver.  Tried that and...almost got it to connect.  I got to thinking that if it's the cable driver that's not working right, maybe I should try to connect without a cable.  I grabbed my little Bluetooth kernel and plugged it into my laptop and...SUCCESS!!!  I was able to sync my day-to-day stuff (pics, contacts, text messages) with no problem.  I tried to backup my phone with the suite and it went REALLY slowly, but it worked (I backed up my phone a week or so before updating to Win10, so I wasn't really too concerned about not finishing the backup today).

    So, if you have a way to connect to your computer by Bluetooth, give it a try and it /should/ work to connect to Nokia Suite.  I still want to resolve this issue with the cable connectivity, though, as much out of principle as it is out of convenience.  Bugging the **** out of me...

    BB

    It is certainly true that the Blue tooth connection to Nokia Suite works but it can be very slow if lots of data (esp pictures) to be harmonised with your PC, but the cable connection is simpler and faster.  I did not see enough advantages in having Windows 10 over Windows 8.1, so I am sticking with Win 8.1 and my cable connection.  Maybe, when my Nokia E7 dies, I will think again - but not before!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-07-23T07:50:11+00:00

    Worked like a charm with 1st solution, thank you!

    I hope Microsoft will address the problem by releasing new drivers for supporting Nokia devices!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-08-10T02:32:42+00:00

    after Win10 Anniversary Update, it was probably resolved in a funky way:

    The previous general update removed HUAWEI staff. I had to install all again.

    Now i see HUAWEI Mobile Connect is here "replacing" Nokia Connectivity Cable and NATIVE Nokia 808 PureView USB Modem 8-) !!!

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=e81c4daf-012d-41d1-8603-37743fd83333)

    Was this answer helpful?

    0 comments