Nokia 808 Windows 10 USB drivers

Anonymous

This is probably a lost cause at this point, but I've upgraded to Windows 10 and my 808 no longer connects via USB o Bluetooth. There appears to be some sort of driver issues, as in device manager there are multiple 808 and MTP entries with the exclamation mark. Uninstalling and reinstalling the drivers does nothing.

Any suggestions short of finding a Windows 8 computer and using that?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

I contacted Microsoft's mobile group on Facebook about this issue, and they suggested that I reinstall the cable driver. Tried that and...almost got it to connect. I got to thinking that if it's the cable driver that's not working right, maybe I should try to connect without a cable. I grabbed my little Bluetooth kernel and plugged it into my laptop and...SUCCESS!!! I was able to sync my day-to-day stuff (pics, contacts, text messages) with no problem. I tried to backup my phone with the suite and it went REALLY slowly, but it worked (I backed up my phone a week or so before updating to Win10, so I wasn't really too concerned about not finishing the backup today).

So, if you have a way to connect to your computer by Bluetooth, give it a try and it /should/ work to connect to Nokia Suite. I still want to resolve this issue with the cable connectivity, though, as much out of principle as it is out of convenience. Bugging the hell out of me...

0 comments

179 additional answers

Anonymous

2015-08-05T15:14:16+00:00

This morning, I got into the Device Manager in Windows with my phone hooked up. Windows does show it as a device and flashed a warning that it recognizes that there is an issue with the drivers for it. It ran a diagnostic and tried to re-install the drivers, as it found that the drivers were not working properly (shock and awe). Unfortunately, it couldn't install the drivers (because they don't exist?) so I'm still unable to connect to sync with Nokia Suite. I am able to connect as a mass storage device, so I can load pics/videos/music etc on and off, I just can't sync up all my messages and my contacts. The optimist in me says that we'll eventually get the drivers that we need, but the realist in me isn't holding his breath.
Was this answer helpful?

0 comments No comments
Anonymous

2015-08-06T03:08:32+00:00

I just read a promising article on ZDNet that says that Microsoft is already issuing patches/updates for issues with Windows 10. Hopefully, certain drivers get updated...
Was this answer helpful?

0 comments No comments
Anonymous

2015-08-06T06:00:13+00:00

I just read a promising article on ZDNet that says that Microsoft is already issuing patches/updates for issues with Windows 10. Hopefully, certain drivers get updated...

Well, I got the update, and no luck. I tried uninstalling and re-installing the phone to the computer, and it looked like it was trying to connect (for a while, it actually said that there was an actual connection). I even got Nokia Suite to start syncing content, but it wouldn't finish. Darn it. Back to square one. At least the Mass Storage option works from the phone.
Was this answer helpful?

0 comments No comments
Anonymous

2015-08-07T12:10:19+00:00

Bluetooth did not work for me. I uninstalled and then reinstalled drivers and pc suite, and it worked only temporarily, but could not finish restore. Bluetooth option is not working on my nokia suit. I got back contacts via export contacts.
Was this answer helpful?

0 comments No comments