Nokia 808 Windows 10 USB drivers

Anonymous
2015-07-30T09:29:37+00:00

This is probably a lost cause at this point, but I've upgraded to Windows 10 and my 808 no longer connects via USB o Bluetooth. There appears to be some sort of driver issues, as in device manager there are multiple 808 and MTP entries with the exclamation mark. Uninstalling and reinstalling the drivers does nothing.

Any suggestions short of finding a Windows 8 computer and using that?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-08-07T08:20:08+00:00

I contacted Microsoft's mobile group on Facebook about this issue, and they suggested that I reinstall the cable driver.  Tried that and...almost got it to connect.  I got to thinking that if it's the cable driver that's not working right, maybe I should try to connect without a cable.  I grabbed my little Bluetooth kernel and plugged it into my laptop and...SUCCESS!!!  I was able to sync my day-to-day stuff (pics, contacts, text messages) with no problem.  I tried to backup my phone with the suite and it went REALLY slowly, but it worked (I backed up my phone a week or so before updating to Win10, so I wasn't really too concerned about not finishing the backup today).

So, if you have a way to connect to your computer by Bluetooth, give it a try and it /should/ work to connect to Nokia Suite.  I still want to resolve this issue with the cable connectivity, though, as much out of principle as it is out of convenience.  Bugging the hell out of me...

Was this answer helpful?

4 people found this answer helpful.
0 comments

179 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-08-27T14:46:26+00:00

    Thanks for these options! I have installed a Bluetooth adapter called CSR 4.0, and when I start up Nokia Suite, the option to connect via Bluetooth is visible but unavailable ... I am stuck again for the moment ... who can tell me how to fix this and make Nokia Suite recognize the Bluetooth connection?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-08-27T15:38:03+00:00

    Martin, you went for the workaround via a Bluetooth USB adapter. This thread is about USB cable connections. Therefore, if you have issues with a Bluetooth USB adapter in conjunction with the Nokia Suite, please, create a new thread and there post: Nokia Suite » Menu » Help » About » System Information » Copy text to clipboard.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-08-29T02:08:00+00:00

    Sadly, I can report that this same issue exists for E7. Can browse folders in USB Mass Storage mode, but cannot access in Suite mode. Cable drivers never correctly load. At least I haven't updated all machines to W10 yet!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-08-30T14:17:14+00:00

    I'm in no rush to move to Windows 10 whilst this is an issue.

    Was this answer helpful?

    0 comments