Nokia 808 Windows 10 USB drivers

Anonymous

This is probably a lost cause at this point, but I've upgraded to Windows 10 and my 808 no longer connects via USB o Bluetooth. There appears to be some sort of driver issues, as in device manager there are multiple 808 and MTP entries with the exclamation mark. Uninstalling and reinstalling the drivers does nothing.

Any suggestions short of finding a Windows 8 computer and using that?

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Anonymous

I contacted Microsoft's mobile group on Facebook about this issue, and they suggested that I reinstall the cable driver. Tried that and...almost got it to connect. I got to thinking that if it's the cable driver that's not working right, maybe I should try to connect without a cable. I grabbed my little Bluetooth kernel and plugged it into my laptop and...SUCCESS!!! I was able to sync my day-to-day stuff (pics, contacts, text messages) with no problem. I tried to backup my phone with the suite and it went REALLY slowly, but it worked (I backed up my phone a week or so before updating to Win10, so I wasn't really too concerned about not finishing the backup today).

So, if you have a way to connect to your computer by Bluetooth, give it a try and it /should/ work to connect to Nokia Suite. I still want to resolve this issue with the cable connectivity, though, as much out of principle as it is out of convenience. Bugging the hell out of me...

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Anonymous

2015-08-20T18:07:03+00:00
Hi,

Here's an update from the team. We've released a list of steps you can try regarding this matter. See: .http://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA121425 The information provided is applicable regardless of your location. We'll appreciate it if you let us know the outcome.

Thanks for suggesting but it is not working. Here are the details. I have checked in nokia 808, but as per feedback in this forum, it is true for other symbian belle devices also.
1. The problem occurs in machine running windows 10(both home and pro) only. It still works fine in windows 7,8 and 8.1. If i downgrade to windows 8.1 then it works fine.
2. I use original cable, tried resetting device, uninstalling and reinstalling Nokia PC sute software as well as drivers, aslo I make sure that it is latest version.
3. Problem is with cable driver in PC sute mode only. I can connect the mobile in Mass Storage mode and transfer files by connecting cable.
4. If used with Bluetooth, connection via PC sute works fine, but its too slow and cumbersome.
5. After connecting the device, it do not detect the device(if in PC suite mode) or shows driver error.
To sum up, there is some issue with cable driver in windows 10 and none of above mentioned suggestion has solved the issue. Kindly provide some driver update ASAP.

Thanks.
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Anonymous

2015-08-20T17:31:35+00:00

Hi,

Here's an update from the team. We've released a list of steps you can try regarding this matter. See: .http://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA121425 The information provided is applicable regardless of your location. We'll appreciate it if you let us know the outcome.
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Anonymous

2015-08-19T14:14:40+00:00

I can get mass storage working fine. Thats not the issue

Nokia Suite not being able to do phone backups and sync is the bigger problem.

I'm wondering if MS Phone Companion component is playing in there somewhere??
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RedSpook-9082 4,765 Reputation points Volunteer Moderator

2015-08-19T14:06:54+00:00

The Transfer My data app should also work.
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