Nokia 808 Windows 10 USB drivers

Anonymous
2015-07-30T09:29:37+00:00

This is probably a lost cause at this point, but I've upgraded to Windows 10 and my 808 no longer connects via USB o Bluetooth. There appears to be some sort of driver issues, as in device manager there are multiple 808 and MTP entries with the exclamation mark. Uninstalling and reinstalling the drivers does nothing.

Any suggestions short of finding a Windows 8 computer and using that?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2015-08-07T08:20:08+00:00

I contacted Microsoft's mobile group on Facebook about this issue, and they suggested that I reinstall the cable driver.  Tried that and...almost got it to connect.  I got to thinking that if it's the cable driver that's not working right, maybe I should try to connect without a cable.  I grabbed my little Bluetooth kernel and plugged it into my laptop and...SUCCESS!!!  I was able to sync my day-to-day stuff (pics, contacts, text messages) with no problem.  I tried to backup my phone with the suite and it went REALLY slowly, but it worked (I backed up my phone a week or so before updating to Win10, so I wasn't really too concerned about not finishing the backup today).

So, if you have a way to connect to your computer by Bluetooth, give it a try and it /should/ work to connect to Nokia Suite.  I still want to resolve this issue with the cable connectivity, though, as much out of principle as it is out of convenience.  Bugging the hell out of me...

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  1. Anonymous
    2015-08-23T15:21:25+00:00

    What is the status of the solution for the problem with the cable drivers for syncing Nokia phones such as Nokia N8 with Nokia Suite?

    That FAQ got removed. That FAQ article did not address the issue here at all and did even more damage to your Windows computer and Symbian phone.

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  2. Anonymous
    2015-08-23T11:27:23+00:00

    We are sorry, the page you requested cannot be found.

    This is the message I receive when I open the link in your message. What is the status of the solution for the problem with the cable drivers for syncing Nokia phones such as Nokia N8 with Nokia Suite?

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  3. Anonymous
    2015-08-22T06:53:06+00:00

    OK - the downside

    After a reboot it all stopped working again

    and the Other Devices now showed this

    The LCIF_Alt0 device down arrow indicated that it was not enabled, but I could not enable it

    Trying to run Update Driver on the Generic Phone left my computer trying to install the driver... and I gave up and did a force shutdown.

    So I hope that its just one of those 4 that is the actual driver having the issue and MS can fix

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  4. Anonymous
    2015-08-22T01:46:52+00:00

    Do i have the steps correct.

    1. After install of Nokia Suite - reboot PC & Maybe the disconnect and reboot phone as well
    2.  Select Nokia Suite on Phone under USB connection
    3.  Connect phone to PC
    4. Select Mass Storage on Phone
    5.  Wait for PC to install drivers

    At this point which driver failed for you?

    I noted that for a few moments at step 3 above, all the drivers in Driver manager were OK, but after a short period they all ended up with yellow exclamation mark.

    [UPDATE] - works.... sort of

    After Step 5 above

    1. With the phone connected and in Mass Storage mode, Open Device Manager
    2. Select 'View Hidden Devices'
    3. Scroll down and uninstall all the greyed out 'Nokia' devices - if prompted also remove the driver

    see screen shot #1 4. Now change the USB mode to Nokia Suite and voilà, the Nokia Suite recognised the phone and I was able to browse the photos, contacts and message.

    Down side (see screen shot #2) is that you end up with a stack of 'Unknown Device' in device manager and also, when I tried to reconnect later USB keeps showing up on phone and the dissappearing - but that may be a different issue

    More to come as I work through this

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