I believe I may have a faulty driver, but I need help on finding said driver and if I can fix it personally or not. The other day I installed a new game (skyrim). Ever since, I've been getting BSOD's for different errors. I did not get one while playing the game. I got a few that were different than one another, but have been getting the same one recently. I'm posting this in Safe Mode. The errors were in order: BAD_POOL_CALLER SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (gotten this one a couple times in a row within minutes of computer running. Is the most recent) KMODE_EXCEPTION_NOT_HANDLED (computer reverted back to before skyrim was installed after this one. I did not revert it myself. Happened automatically) Please, help would be greatly appreciated. I'm deployed and this is pretty much the only way I have of talking to family. Thank you!

So go ahead and update BIOS with this link you provided? http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69822.exe I just want to verify and make sure this is what you're saying before I do it Like I said, make sure I have the correct system linked, before proceeding. 1: kd> !sysinfo machineid Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=1591] BiosMajorRelease = 15 BiosMinorRelease = 18 FirmwareMajorRelease = 4 FirmwareMinorRelease = 68 BiosVendor = Insyde BiosVersion = F.12< currently installed BiosReleaseDate = 09/26/2013 SystemManufacturer = Hewlett-Packard SystemProductName = HP ENVY TS m6 Sleekbook SystemFamily = 103C_5335KV G=N L=CON B=HP S=ENV SystemVersion = 0883100022305B00000320100 SystemSKU = E0L06UA#ABA BaseBoardManufacturer = Hewlett-Packard BaseBoardProduct = 1995 BaseBoardVersion = 04.44 Search, via SystemSKU = E0L06UA#ABA, http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-TouchSmart-m6-k000-Sleekbook/5375391/model/5447423 Once you have confirmed that I have the correct systemand OS linked, the answer to your question would be "yes"

https://onedrive.live.com/redir?resid=BA908D345934CFAD!1041&authkey=!AMJwv2rSP51Xf0c&v=3&ithint=photo%2cpng These are the only options it's giving me.

If your OS is not 8.1, edit accordingly. Note: To see previous BIOS Versions, click the "previous versions" Tab http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-TouchSmart-m6-k000-Sleekbook/5375391/model/5447423

It is indeed running a 8.1 OS which is why I'm confused as to why it's prohibiting me from updating

My computer notifies me when I try to run the BIOS updater, that there is something wrong with my Local Disk (Z:)

Constant BSOD Errors

Anonymous

I believe I may have a faulty driver, but I need help on finding said driver and if I can fix it personally or not.

The other day I installed a new game (skyrim). Ever since, I've been getting BSOD's for different errors. I did not get one while playing the game. I got a few that were different than one another, but have been getting the same one recently. I'm posting this in Safe Mode.

The errors were in order:

BAD_POOL_CALLER
SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (gotten this one a couple times in a row within minutes of computer running. Is the most recent)
KMODE_EXCEPTION_NOT_HANDLED (computer reverted back to before skyrim was installed after this one. I did not revert it myself. Happened automatically)

Please, help would be greatly appreciated.

I'm deployed and this is pretty much the only way I have of talking to family. Thank you!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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44 answers

Anonymous

2015-05-08T17:13:01+00:00

So go ahead and update BIOS with this link you provided?

http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69822.exe

I just want to verify and make sure this is what you're saying before I do it

Like I said, make sure I have the correct system linked, before proceeding.

1: kd> !sysinfo machineid

Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=1591]

BiosMajorRelease = 15

BiosMinorRelease = 18

FirmwareMajorRelease = 4

FirmwareMinorRelease = 68

BiosVendor = Insyde

BiosVersion = F.12< currently installed

BiosReleaseDate = 09/26/2013

SystemManufacturer = Hewlett-Packard

SystemProductName = HP ENVY TS m6 Sleekbook

SystemFamily = 103C_5335KV G=N L=CON B=HP S=ENV

SystemVersion = 0883100022305B00000320100

SystemSKU = E0L06UA#ABA

BaseBoardManufacturer = Hewlett-Packard

BaseBoardProduct = 1995

BaseBoardVersion = 04.44

Search, via SystemSKU = E0L06UA#ABA,

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-TouchSmart-m6-k000-Sleekbook/5375391/model/5447423

Once you have confirmed that I have the correct systemand OS linked, the answer to your question would be "yes"
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Anonymous

2015-05-08T17:20:40+00:00

https://onedrive.live.com/redir?resid=BA908D345934CFAD!1041&authkey=!AMJwv2rSP51Xf0c&v=3&ithint=photo%2cpng

These are the only options it's giving me.
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Anonymous

2015-05-08T17:48:35+00:00

If your OS is not 8.1, edit accordingly.

Note: To see previous BIOS Versions, click the "previous versions" Tab

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-TouchSmart-m6-k000-Sleekbook/5375391/model/5447423
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Anonymous

2015-05-08T17:51:30+00:00

It is indeed running a 8.1 OS which is why I'm confused as to why it's prohibiting me from updating
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Anonymous

2015-05-08T22:24:24+00:00

My computer notifies me when I try to run the BIOS updater, that there is something wrong with my Local

Disk (Z:)
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