I believe I may have a faulty driver, but I need help on finding said driver and if I can fix it personally or not. The other day I installed a new game (skyrim). Ever since, I've been getting BSOD's for different errors. I did not get one while playing the game. I got a few that were different than one another, but have been getting the same one recently. I'm posting this in Safe Mode. The errors were in order: BAD_POOL_CALLER SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (gotten this one a couple times in a row within minutes of computer running. Is the most recent) KMODE_EXCEPTION_NOT_HANDLED (computer reverted back to before skyrim was installed after this one. I did not revert it myself. Happened automatically) Please, help would be greatly appreciated. I'm deployed and this is pretty much the only way I have of talking to family. Thank you!

And what do I do after I disable it? Wait and see if you are getting the same errors and if you are, reinstall your AMD Display driver without CCC.

https://onedrive.live.com/redir?resid=BA908D345934CFAD!1039&authkey=!AEGi0FQegs8fYTw&ithint=file%2cdmp Restarted normally Disabled AMD Fuel service immediately Pulled up google chrome webpage and things were going incredibly slower than normal BSOD with KMODE EXCEPTION NOT HANDLED ERROR Going to go ahead and uninstall then reinstall the display driver like you stated but wanted to post this minidump to see if you could get any info. from it while I do this.

https://onedrive.live.com/redir?resid=BA908D345934CFAD!1040&authkey=!ADfqez-6u7eagZ0&ithint=file%2cdmp Same error as last dump I posted. Kmode I uninstalled the driver but for some reason catalyst stayed. Tried looking for methods to uninstall but none could be found. Here's the minidump to the crash after reinstall

1: kd> !sysinfo machineid Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=1591] BiosMajorRelease = 15 BiosMinorRelease = 18 FirmwareMajorRelease = 4 FirmwareMinorRelease = 68 BiosVendor = Insyde BiosVersion = F.12< currently installed BiosReleaseDate = 09/26/2013 SystemManufacturer = Hewlett-Packard SystemProductName = HP ENVY TS m6 Sleekbook SystemFamily = 103C_5335KV G=N L=CON B=HP S=ENV SystemVersion = 0883100022305B00000320100 SystemSKU = E0L06UA#ABA BaseBoardManufacturer = Hewlett-Packard BaseBoardProduct = 1995 BaseBoardVersion = 04.44 I've just noticed that there have been a few BIOS Revisions since F.12, including one that was (F.13)strongly recommended for you notebook by HP for Security reasons and has not been applied by you. The most current BIOS Revision is Ver: HP Notebook System BIOS Update (AMD Processors) Version : F.15 A Language: English Details This package contains the WinFlash utility and a system BIOS image for the supported notebook models running a supported operating system. The WinFlash utility is used to locally flash the system BIOS (ROM) on notebooks operating in a Microsoft Windows environment. File name: sp69822.exe Release details Released: Dec 1, 2014 Version F.15 A Fix and enhancements Provides improved security of UEFI code and variables. NOTE: HP strongly recommends promptly transitioning to this updated BIOS version which supersede all previous releases. Source: http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-TouchSmart-m6-k000-Sleekbook/5375391/model/5447423 Please apply the Update, after making sure that I have the correct system linked, and we'll go from there BIOS Disclaimer Updating BIOS should only be done if necessary (to solve a compatibility problem, for example). It can be a complicated process, and if an error occurs, your computer could be rendered inoperable. Be sure to follow the manufacturer's instructions exactly.

So go ahead and update BIOS with this link you provided? http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69822.exe I just want to verify and make sure this is what you're saying before I do it

Constant BSOD Errors

Anonymous

I believe I may have a faulty driver, but I need help on finding said driver and if I can fix it personally or not.

The other day I installed a new game (skyrim). Ever since, I've been getting BSOD's for different errors. I did not get one while playing the game. I got a few that were different than one another, but have been getting the same one recently. I'm posting this in Safe Mode.

The errors were in order:

BAD_POOL_CALLER
SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (gotten this one a couple times in a row within minutes of computer running. Is the most recent)
KMODE_EXCEPTION_NOT_HANDLED (computer reverted back to before skyrim was installed after this one. I did not revert it myself. Happened automatically)

Please, help would be greatly appreciated.

I'm deployed and this is pretty much the only way I have of talking to family. Thank you!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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44 answers

Anonymous

2015-05-08T00:27:29+00:00

And what do I do after I disable it?

Wait and see if you are getting the same errors and if you are, reinstall your AMD Display driver without CCC.
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Anonymous

2015-05-08T00:56:19+00:00
https://onedrive.live.com/redir?resid=BA908D345934CFAD!1039&authkey=!AEGi0FQegs8fYTw&ithint=file%2cdmp
1. Restarted normally
2. Disabled AMD Fuel service immediately
3. Pulled up google chrome webpage and things were going incredibly slower than normal
4. BSOD with KMODE EXCEPTION NOT HANDLED ERROR
Going to go ahead and uninstall then reinstall the display driver like you stated but wanted to post this minidump to see if you could get any info. from it while I do this.
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Anonymous

2015-05-08T02:20:31+00:00

https://onedrive.live.com/redir?resid=BA908D345934CFAD!1040&authkey=!ADfqez-6u7eagZ0&ithint=file%2cdmp

Same error as last dump I posted. Kmode

I uninstalled the driver but for some reason catalyst stayed. Tried looking for methods to uninstall but none could be found.

Here's the minidump to the crash after reinstall
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Anonymous

2015-05-08T06:06:01+00:00
1: kd> !sysinfo machineid

Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=1591]

BiosMajorRelease = 15

BiosMinorRelease = 18

FirmwareMajorRelease = 4

FirmwareMinorRelease = 68

BiosVendor = Insyde

BiosVersion = F.12< currently installed

BiosReleaseDate = 09/26/2013

SystemManufacturer = Hewlett-Packard

SystemProductName = HP ENVY TS m6 Sleekbook

SystemFamily = 103C_5335KV G=N L=CON B=HP S=ENV

SystemVersion = 0883100022305B00000320100

SystemSKU = E0L06UA#ABA

BaseBoardManufacturer = Hewlett-Packard

BaseBoardProduct = 1995

BaseBoardVersion = 04.44

I've just noticed that there have been a few BIOS Revisions since F.12, including one that was (F.13)strongly recommended for you notebook by HP for Security reasons and has not been applied by you.

The most current BIOS Revision is Ver:

HP Notebook System BIOS Update (AMD Processors)

Version :

F.15 A

Language:

English

Details

This package contains the WinFlash utility and a system BIOS image for the supported notebook models running a supported operating system. The WinFlash utility is used to locally flash the system BIOS (ROM) on notebooks operating in a Microsoft Windows environment.

File name:sp69822.exe

Release details

Released: Dec 1, 2014

Version F.15 A

Fix and enhancements
- Provides improved security of UEFI code and variables.
NOTE: HP strongly recommends promptly transitioning to this updated BIOS version which supersede all previous releases.

Source: http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-TouchSmart-m6-k000-Sleekbook/5375391/model/5447423

Please apply the Update, after making sure that I have the correct system linked, and we'll go from there

BIOS Disclaimer

Updating BIOS should only be done if necessary (to solve a compatibility problem, for example). It can be a complicated process, and if an error occurs, your computer could be rendered inoperable. Be sure to follow the manufacturer's instructions exactly.
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Anonymous

2015-05-08T16:38:08+00:00

So go ahead and update BIOS with this link you provided?

http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69822.exe

I just want to verify and make sure this is what you're saying before I do it
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