Hello,
Thank you for posting your query on Microsoft Community.
We regret the inconvenience caused to you. We will assist you with your issue.
Did you install the game from CD/DVD or from Online?
Try installing the game in compatibility mode and check if it helps:
Follow these steps to install the game in compatibility mode and check if that helps.
a. Download the game from the developer website.
b. Right-click on the game setup file and click on ‘properties’.
c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8.1/7 operating system from the drop down menu and proceed with the installation.
d. Once this is done, restart the computer and check if the issue persists.
You may also refer: **Make older programs compatible with this version of Windows**
**Note:**Steps applies to Windows 10.
Try the above step and let us know if it helps. We will be glad to assist you further.
Thank You.