Hi,
Thank you for posting your query in Microsoft Community.
I will be glad to assist you with the issue you are experiencing with the computer. I understand the difficulty when things won’t work the way they should.
I would require some more information to assist you better.
- What is the make & model of the computer?
- When you try to play does it gave you any error message?
I would suggest you to check compatibility with windows 10:
http://www.microsoft.com/en-in/windows/compatibility/CompatCenter/Home
I would suggest you to leave a feed back on the feedback app.
Hope it helps, reply to us with the status of your issue. We will be happy to assist you.
Thank you.