Windows 8.1 installation error 0x80070004

Anonymous
2013-10-17T12:56:28+00:00

I got the following message while updating Windows 8 to 8.1 from the Store (translated from hungarian):

An error had occured and the installation of Windows 8.1 was unsuccessful. Try again. Error code: 0x80070004

The event log shows the following:

"Telepítési hiba: A Windows 0x80070004 hiba miatt nem tudta telepíteni a következő frissítést: Hungarian ESD Bundle Parent."

In english: Installation error: Windows could not isntall the following update: Hungarian ESD Bundle Parent, with error 0x80070004.

What should I do?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-10T01:08:25+00:00

Hi,

If you receive error 0x80070004 when you install Windows 8.1, please first check the following:

1.      This error may occur if you are using symbolic links (via the mklink command) to redirect your user profile to another drive.  If so, you can resolve this by restoring your user profile to the system drive by following the steps in KB 2876597.

2.      This error may also occur if you have a corrupt user profile.  To check for this:

·         Open the System Properties (Type “System” at the Start screen, and then select “System”.)

·         Select Advanced system settings.

·         In the Advanced tab, under User Profiles, select Settings.

·         Try to log into any profiles you see listed here.  If you’re unable to log in, that profile may be corrupt.  Return to the User Profiles in Advanced system settings and delete the corrupt profile.  If you see any profiles listed as “Unknown” or that otherwise look corrupt, delete those profiles as well.

·         Try creating a new administrator profile and try installing Windows 8.1 from the new profile.  You can find steps for creating a new profile and copying the old profile to the new one at Fix a corrupted user profile.  (This was written for Vista, but the steps are similar.  You can find Folder Options for displaying hidden system files in the Control Panel, under Appearance and Personalization.)

If you’ve confirmed that you’ve tried all of these steps and you’re still receiving error 0x80070004 when installing Windows 8.1, we would like to collect more information to try to identify additional causes.  Please run this automated utility, which will collect log files and send them to Microsoft.  (You can also choose to save the information to your desktop.)  If you get a message that says the utility has already expired, that means we have already collected enough sample files. 

This log analysis may take some time.  We will post a fix or solution as soon as additional sources for this error are confirmed.  We appreciate your help in collecting this information.

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  1. Anonymous
    2014-01-28T20:02:57+00:00

    My PC-name is "SYSTEM", why? Model name was already posted.

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  2. 0x00000000 40,810 Reputation points
    2014-01-29T12:34:20+00:00

    This is the string of your log:

    MigStartupOnline caught exception: Win32Exception: Invalid machine account for SYSTEM: Der angegebene Name hat ein falsches Format f?r einen Kontennamen.

    This is the string of another log:

    MigStartupOnline caught exception: Win32Exception: Invalid machine account for SYSTEM: Указанное имя не является корректным именем пользователя.

    What is the common in these strings?

    SYSTEM is not valid name for your machine.

    Change the name of your computer.

    1. Choose the name which is not  like a built-in member of the Windows system.

    1. The name оf your computer (and may be usernames) has to consist of only low case ASCII symbols.

    Something like "eniac",  not "ENIAC".  

    I think there is a bug . 

    I think You may change  your computer's name again after the upgrade will done if it is necessary for networking purposes.

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  3. Anonymous
    2014-02-02T05:39:37+00:00

    Hi,

     

    If you receive error 0x80070004 when you install Windows 8.1, please first check the following:

     

    1.      This error may occur if you are using symbolic links (via the mklink command) to redirect your user profile to another drive.  If so, you can resolve this by restoring your user profile to the system drive by following the steps in KB 2876597.

     

    2.      This error may also occur if you have a corrupt user profile.  To check for this:

    ·         Open the System Properties (Type “System” at the Start screen, and then select “System”.)

    ·         Select Advanced system settings.

    ·         In the Advanced tab, under User Profiles, select Settings.

    ·         Try to log into any profiles you see listed here.  If you’re unable to log in, that profile may be corrupt.  Return to the User Profiles in Advanced system settings and delete the corrupt profile.  If you see any profiles listed as “Unknown” or that otherwise look corrupt, delete those profiles as well.

    ·         Try creating a new administrator profile and try installing Windows 8.1 from the new profile.  You can find steps for creating a new profile and copying the old profile to the new one at Fix a corrupted user profile.  (This was written for Vista, but the steps are similar.  You can find Folder Options for displaying hidden system files in the Control Panel, under Appearance and Personalization.)

     

    If you’ve confirmed that you’ve tried all of these steps and you’re still receiving error 0x80070004 when installing Windows 8.1, we would like to collect more information to try to identify additional causes.  Please run this automated utility, which will collect log files and send them to Microsoft.  (You can also choose to save the information to your desktop.)  If you get a message that says the utility has already expired, that means we have already collected enough sample files. 

     

    This log analysis may take some time.  We will post a fix or solution as soon as additional sources for this error are confirmed.  We appreciate your help in collecting this information.

    Here is my setuperr log :

    2014-02-02 01:44:06, Error                 MOUPG  SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]

    2014-02-02 01:48:04, Error                 MOUPG  CSetupManager::Execute(355): Result = 0x800705BB

    2014-02-02 01:48:04, Error                 MOUPG  CSetupHost::Execute(204): Result = 0x800705BB

    2014-02-02 01:48:08, Error                 MOUPG  SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]

    2014-02-02 09:18:17, Error                 MOUPG  CSetupHost::WakeStoreBrokerToResumeSetup(416): Result = 0x800704CF

    2014-02-02 09:27:05, Error                 MOUPG  SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]

    2014-02-02 09:47:54, Error                 MOUPG  SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]

    2014-02-02 10:17:51, Error                 MOUPG  SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]

    2014-02-02 10:30:26, Error                 MOUPG  SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]

    2014-02-02 10:43:07, Error                 SP     CDownloadDUUpdates::CopyUpdates: IDUUpdate::CopyUpdateContents failed. hr = 0x80246007

    2014-02-02 10:43:07, Error                 SP     CDownloadDUUpdates::CopyUpdates: IDUUpdate::CopyUpdateContents failed. hr = 0x80246007

    2014-02-02 10:45:13, Error                        InitDownlevelOCMode caught exception: Win32Exception: Invalid machine account for SYSTEM: The name provided is not a properly formed account name. [0x00000523] class UnBCL::String *__cdecl Mig::COnlineWinNTPlatform::GetMachineSid(class UnBCL::String *)

    2014-02-02 10:45:13, Error                 MIG    OC Exception: OC::CDownlevelOCStore::CDownlevelOCStore: Engine's InitDownlevelOCMode failed.

    2014-02-02 10:45:13, Error                 SP     Could not save OC status. Error: 0x8007001F

    2014-02-02 10:49:26, Error                        MigStartupOnline caught exception: Win32Exception: Invalid machine account for SYSTEM: The name provided is not a properly formed account name. [0x00000523] class UnBCL::String *__cdecl Mig::COnlineWinNTPlatform::GetMachineSid(class UnBCL::String *)

    2014-02-02 10:49:26, Error                 SP     pSPDoMainGather: Engine initialization failed with error: 0x00000004

    2014-02-02 10:49:26, Error                 SP     CGatherData: Migration phase failed. Status: 4[gle=0x00000012]

    2014-02-02 10:49:27, Error                 SP     Operation failed: Gather data, scope: Everything. Error: 0x80070004[gle=0x000000b7]

    2014-02-02 10:49:27, Error                 MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure![gle=0x000000b7]

    2014-02-02 10:49:27, Error                 MOUPG  MoSetupPlatform: Using transform error code: [0x80070004][gle=0x000000b7]

    2014-02-02 10:49:27, Error                 MOUPG  CDlpTransformDataMigrate::MigrateData(1382): Result = 0x80070004[gle=0x000000b7]

    2014-02-02 10:49:27, Error                 MOUPG  CDlpTransformDataMigrate::TransformFile(1065): Result = 0x80070004[gle=0x000000b7]

    2014-02-02 10:49:27, Error                 MOUPG  CDlpTransformDataMigrate::Execute(527): Result = 0x80070004

    2014-02-02 10:49:28, Error                 MOUPG  CDlpTask::ExecuteTransform(3154): Result = 0x80070004

    2014-02-02 10:49:28, Error                 MOUPG  CDlpTask::ExecuteTransforms(3327): Result = 0x80070004

    2014-02-02 10:49:28, Error                 MOUPG  CDlpTask::Execute(1550): Result = 0x80070004

    2014-02-02 10:49:29, Error                 MOUPG  CSetupManager::ExecuteTask(1158): Result = 0x80070004

    2014-02-02 10:49:29, Error                 MOUPG  CSetupManager::ExecuteTask(1123): Result = 0x80070004

    2014-02-02 10:49:29, Error                 MOUPG  CSetupManager::Execute(404): Result = 0x80070004

    2014-02-02 10:49:29, Error                 MOUPG  CDlpTask::RestartTransform(2444): Result = 0xC1800107

    2014-02-02 10:50:42, Error                 MOUPG  CSetupHost::Execute(204): Result = 0x80070004

    2014-02-02 10:51:18, Error                 MOUPG  SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]

    2014-02-02 10:52:06, Error                 MOUPG  CSetupManager::Execute(355): Result = 0x800705BB

    2014-02-02 10:52:07, Error                 MOUPG  CSetupHost::Execute(204): Result = 0x800705BB

    2014-02-02 10:52:21, Error                 MOUPG  SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]

    2014-02-02 10:57:25, Error                 DU     DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x80240440

    2014-02-02 10:57:25, Error                 SP     pDUSearch: DUSearch failed. hr = 0x80240440

    2014-02-02 10:57:25, Error                 SP     CDownloadDUUpdates::DoExecute: Failed to search for updates. hr = 0x80240440

    2014-02-02 10:59:23, Error                        InitDownlevelOCMode caught exception: Win32Exception: Invalid machine account for SYSTEM: The name provided is not a properly formed account name. [0x00000523] class UnBCL::String *__cdecl Mig::COnlineWinNTPlatform::GetMachineSid(class UnBCL::String *)

    2014-02-02 10:59:23, Error                 MIG    OC Exception: OC::CDownlevelOCStore::CDownlevelOCStore: Engine's InitDownlevelOCMode failed.

    2014-02-02 10:59:23, Error                 SP     Could not save OC status. Error: 0x8007001F

    2014-02-02 11:03:18, Error                        MigStartupOnline caught exception: Win32Exception: Invalid machine account for SYSTEM: The name provided is not a properly formed account name. [0x00000523] class UnBCL::String *__cdecl Mig::COnlineWinNTPlatform::GetMachineSid(class UnBCL::String *)

    2014-02-02 11:03:18, Error                 SP     pSPDoMainGather: Engine initialization failed with error: 0x00000004

    2014-02-02 11:03:18, Error                 SP     CGatherData: Migration phase failed. Status: 4[gle=0x00000012]

    2014-02-02 11:03:18, Error                 SP     Operation failed: Gather data, scope: Everything. Error: 0x80070004[gle=0x000000b7]

    2014-02-02 11:03:18, Error                 MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure![gle=0x000000b7]

    2014-02-02 11:03:18, Error                 MOUPG  MoSetupPlatform: Using transform error code: [0x80070004][gle=0x000000b7]

    2014-02-02 11:03:18, Error                 MOUPG  CDlpTransformDataMigrate::MigrateData(1382): Result = 0x80070004[gle=0x000000b7]

    2014-02-02 11:03:18, Error                 MOUPG  CDlpTransformDataMigrate::TransformFile(1065): Result = 0x80070004[gle=0x000000b7]

    2014-02-02 11:03:18, Error                 MOUPG  CDlpTransformDataMigrate::Execute(527): Result = 0x80070004

    2014-02-02 11:03:19, Error                 MOUPG  CDlpTask::ExecuteTransform(3154): Result = 0x80070004

    2014-02-02 11:03:20, Error                 MOUPG  CDlpTask::ExecuteTransforms(3327): Result = 0x80070004

    2014-02-02 11:03:20, Error                 MOUPG  CDlpTask::Execute(1550): Result = 0x80070004

    2014-02-02 11:03:20, Error                 MOUPG  CSetupManager::ExecuteTask(1158): Result = 0x80070004

    2014-02-02 11:03:20, Error                 MOUPG  CSetupManager::ExecuteTask(1123): Result = 0x80070004

    2014-02-02 11:03:20, Error                 MOUPG  CSetupManager::Execute(404): Result = 0x80070004

    2014-02-02 11:03:20, Error                 MOUPG  CDlpTask::RestartTransform(2444): Result = 0xC1800107

    2014-02-02 11:03:44, Error                 CONX   [ResolveFwdLink] 0x00002EFD Failed to send request[gle=0x00002efd]

    2014-02-02 11:03:44, Error                 CONX   [UploadTelemetryFile] Failed to extract the web service url from forward link http://go.microsoft.com/fwlink/?LinkID=231689[gle=0x00002efd]

    2014-02-02 11:03:44, Error                 CONX   [SendTelemetry] Failed to upload the telemetry file to AEStat[gle=0x00002efd]

    2014-02-02 11:04:49, Error                 MOUPG  CSetupHost::Execute(204): Result = 0x80070004

    Kindly help how to fix this. :( Refreshed my PC. User profile is on C drive only.

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  4. 0x00000000 40,810 Reputation points
    2014-02-02T06:47:47+00:00

    Hello!

    Press  keys  Win + R 

    Type  control system in the box

    Press "OK"  button 

    What is the full  name  of your machine ?

    Is there NVidia  card  in your machine?

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