Windows 8.1 installation error 0x80070004

Anonymous
2013-10-17T12:56:28+00:00

I got the following message while updating Windows 8 to 8.1 from the Store (translated from hungarian):

An error had occured and the installation of Windows 8.1 was unsuccessful. Try again. Error code: 0x80070004

The event log shows the following:

"Telepítési hiba: A Windows 0x80070004 hiba miatt nem tudta telepíteni a következő frissítést: Hungarian ESD Bundle Parent."

In english: Installation error: Windows could not isntall the following update: Hungarian ESD Bundle Parent, with error 0x80070004.

What should I do?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-10T01:08:25+00:00

Hi,

If you receive error 0x80070004 when you install Windows 8.1, please first check the following:

1.      This error may occur if you are using symbolic links (via the mklink command) to redirect your user profile to another drive.  If so, you can resolve this by restoring your user profile to the system drive by following the steps in KB 2876597.

2.      This error may also occur if you have a corrupt user profile.  To check for this:

·         Open the System Properties (Type “System” at the Start screen, and then select “System”.)

·         Select Advanced system settings.

·         In the Advanced tab, under User Profiles, select Settings.

·         Try to log into any profiles you see listed here.  If you’re unable to log in, that profile may be corrupt.  Return to the User Profiles in Advanced system settings and delete the corrupt profile.  If you see any profiles listed as “Unknown” or that otherwise look corrupt, delete those profiles as well.

·         Try creating a new administrator profile and try installing Windows 8.1 from the new profile.  You can find steps for creating a new profile and copying the old profile to the new one at Fix a corrupted user profile.  (This was written for Vista, but the steps are similar.  You can find Folder Options for displaying hidden system files in the Control Panel, under Appearance and Personalization.)

If you’ve confirmed that you’ve tried all of these steps and you’re still receiving error 0x80070004 when installing Windows 8.1, we would like to collect more information to try to identify additional causes.  Please run this automated utility, which will collect log files and send them to Microsoft.  (You can also choose to save the information to your desktop.)  If you get a message that says the utility has already expired, that means we have already collected enough sample files. 

This log analysis may take some time.  We will post a fix or solution as soon as additional sources for this error are confirmed.  We appreciate your help in collecting this information.

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  2. Anonymous
    2013-10-22T06:07:39+00:00

    I don't have symlinks, my problem seems to be user profile related.

    2013-10-22 01:40:23, Error                 MOUPG  SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]

    2013-10-22 01:41:12, Error                 MOUPG  CSetupManager::Execute(355): Result = 0x800705BB

    2013-10-22 01:41:12, Error                 MOUPG  CSetupHost::Execute(204): Result = 0x800705BB

    2013-10-22 01:41:15, Error                 MOUPG  SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]

    2013-10-22 02:03:00, Error      [0x08039d] MIG    Cannot add mapping for user profile C:\Users\Nick. Error: 1009: Win32Exception: The configuration registry database is corrupt. [0x000003F1] __cdecl Mig::CIndirectKeyMapper::CIndirectKeyMapper(class UnBCL::String *,struct HKEY__ *,class UnBCL::String *,class UnBCL::String *,int,int,const Mig::HiveLoadRetryOptions *)[gle=0x000000cb]

    2013-10-22 02:03:00, Error      [0x080801] MIG    User profile loading error. Aborting due to external request.[gle=0x000000cb]

    2013-10-22 02:03:01, Error                        InitDownlevelOCMode caught exception: Win32Exception: User profile loading error. Aborting due to external request.: The specified user does not have a valid profile. [0x000004E5] void __cdecl Mig::COnlineWinNTPlatform::ProcessUser(class Mig::CRegistryDataStore *,class Mig::CRegistryDataUnit *,class UnBCL::String *,class UnBCL::String *,int,int)

    2013-10-22 02:03:01, Error                 MIG    OC Exception: OC::CDownlevelOCStore::CDownlevelOCStore: Engine's InitDownlevelOCMode failed.

    2013-10-22 02:03:01, Error                 SP     Could not save OC status. Error: 0x8007001F

    2013-10-22 02:04:31, Error      [0x08039d] MIG    Cannot add mapping for user profile C:\Users\Nick. Error: 1009: Win32Exception: The configuration registry database is corrupt. [0x000003F1] __cdecl Mig::CIndirectKeyMapper::CIndirectKeyMapper(class UnBCL::String *,struct HKEY__ *,class UnBCL::String *,class UnBCL::String *,int,int,const Mig::HiveLoadRetryOptions *)[gle=0x000000cb]

    2013-10-22 02:04:31, Error      [0x080801] MIG    User profile loading error. Aborting due to external request.[gle=0x000000cb]

    2013-10-22 02:04:31, Error                        MigStartupOnline caught exception: Win32Exception: User profile loading error. Aborting due to external request.: The specified user does not have a valid profile. [0x000004E5] void __cdecl Mig::COnlineWinNTPlatform::ProcessUser(class Mig::CRegistryDataStore *,class Mig::CRegistryDataUnit *,class UnBCL::String *,class UnBCL::String *,int,int)

    2013-10-22 02:04:31, Error                 SP     pSPDoMainGather: Engine initialization failed with error: 0x00000004

    2013-10-22 02:04:31, Error                 SP     CGatherData: Migration phase failed. Status: 4[gle=0x00000012]

    2013-10-22 02:04:31, Error                 SP     Operation failed: Gather data, scope: Everything. Error: 0x80070004[gle=0x000000b7]

    2013-10-22 02:04:31, Error                 MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure![gle=0x000000b7]

    2013-10-22 02:04:31, Error                 MOUPG  MoSetupPlatform: Using transform error code: [0x80070004][gle=0x000000b7]

    2013-10-22 02:04:31, Error                 MOUPG  CDlpTransformDataMigrate::MigrateData(1382): Result = 0x80070004[gle=0x000000b7]

    2013-10-22 02:04:31, Error                 MOUPG  CDlpTransformDataMigrate::TransformFile(1065): Result = 0x80070004[gle=0x000000b7]

    2013-10-22 02:04:31, Error                 MOUPG  CDlpTransformDataMigrate::Execute(527): Result = 0x80070004

    2013-10-22 02:04:32, Error                 MOUPG  CDlpTask::ExecuteTransform(3154): Result = 0x80070004

    2013-10-22 02:04:32, Error                 MOUPG  CDlpTask::ExecuteTransforms(3327): Result = 0x80070004

    2013-10-22 02:04:32, Error                 MOUPG  CDlpTask::Execute(1550): Result = 0x80070004

    2013-10-22 02:04:32, Error                 MOUPG  CSetupManager::ExecuteTask(1158): Result = 0x80070004

    2013-10-22 02:04:32, Error                 MOUPG  CSetupManager::ExecuteTask(1123): Result = 0x80070004

    2013-10-22 02:04:32, Error                 MOUPG  CSetupManager::Execute(404): Result = 0x80070004

    2013-10-22 02:04:32, Error                 MOUPG  CDlpTask::RestartTransform(2444): Result = 0xC1800107

    2013-10-22 02:04:33, Error                 MOUPG  CDlpTransformFinalize::LogMachineInfo(878): Result = 0x80070002[gle=0x000000cb]

    2013-10-22 02:05:02, Error                 MOUPG  CSetupHost::Execute(204): Result = 0x80070004

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  3. Anonymous
    2013-10-22T10:05:20+00:00

    Hi that guy 12387984,

     

    Would you please post the details on how you did that change and if you had admin rights and what else did you change to get the installer to work?

     

    How did you get the setuperr.txt message and where was it filed?

     

    Thanks.  Still trying to get the installer to work for me.

     

    hi I'd like to know where i find more details about the error message.

    So far I have tried repeatedly:

    Updated Windows as much as possible, run the windows updater fix tool, created a new account with admin rights, tried a clean boot, turned off my anti-virus, deleted the directory and reinstalled, updated all my drivers, and bashed my head against a brick wall since Thursday.

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  4. Anonymous
    2013-10-22T10:22:54+00:00

    Tried some more suggestions with the same result.

    Just made som updates that just arrived from Microsoft and Asus. Will try them as last attempt. If not working I´ll spend 2 days downloading, reinstalling and configuration from fresh. My families feelings for Microsoft at this stage doesn´t need any detailed description.

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