Windows 8.1 installation error 0x80070004

Anonymous

I got the following message while updating Windows 8 to 8.1 from the Store (translated from hungarian):

An error had occured and the installation of Windows 8.1 was unsuccessful. Try again. Error code: 0x80070004

The event log shows the following:

"Telepítési hiba: A Windows 0x80070004 hiba miatt nem tudta telepíteni a következő frissítést: Hungarian ESD Bundle Parent."

In english: Installation error: Windows could not isntall the following update: Hungarian ESD Bundle Parent, with error 0x80070004.

What should I do?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi,

If you receive error 0x80070004 when you install Windows 8.1, please first check the following:

1. This error may occur if you are using symbolic links (via the mklink command) to redirect your user profile to another drive. If so, you can resolve this by restoring your user profile to the system drive by following the steps in KB 2876597.

2. This error may also occur if you have a corrupt user profile. To check for this:

· Open the System Properties (Type “System” at the Start screen, and then select “System”.)

· Select Advanced system settings.

· In the Advanced tab, under User Profiles, select Settings.

· Try to log into any profiles you see listed here. If you’re unable to log in, that profile may be corrupt. Return to the User Profiles in Advanced system settings and delete the corrupt profile. If you see any profiles listed as “Unknown” or that otherwise look corrupt, delete those profiles as well.

· Try creating a new administrator profile and try installing Windows 8.1 from the new profile. You can find steps for creating a new profile and copying the old profile to the new one at Fix a corrupted user profile. (This was written for Vista, but the steps are similar. You can find Folder Options for displaying hidden system files in the Control Panel, under Appearance and Personalization.)

If you’ve confirmed that you’ve tried all of these steps and you’re still receiving error 0x80070004 when installing Windows 8.1, we would like to collect more information to try to identify additional causes. Please run this automated utility, which will collect log files and send them to Microsoft. (You can also choose to save the information to your desktop.) If you get a message that says the utility has already expired, that means we have already collected enough sample files.

This log analysis may take some time. We will post a fix or solution as soon as additional sources for this error are confirmed. We appreciate your help in collecting this information.

0 comments

221 additional answers

Anonymous

2013-10-19T08:50:47+00:00

Hey - All folder like documents, my music, my pictures,... all are gone - although the programs i got on my desktop before are still there, like for example itunes (but its empty, no music in it) - also all apps are gone . BUT, when I logon you can see my profile picture, profile name etc...when im on my desktop it says: "Temporary profile -- not possible to access data - ..."
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-19T08:50:57+00:00

From setupact.log

2013-10-18 22:40:08, Info                  MIG      [\Registry\User\S-1-5-21-742858119-4230995442-3133899735-1005] => \Device\HarddiskVolume6\Users\UpdatusUser\NTUSER.DAT

2013-10-18 22:40:08, Info                  MIG      [\Registry\User\S-1-5-21-742858119-4230995442-3133899735-1005_Classes] => \Device\HarddiskVolume6\Users\UpdatusUser\AppData\Local\Microsoft\Windows\UsrClass.dat

2013-10-18 22:40:08, Info                  MIG      [\Registry\User\S-1-5-21-742858119-4230995442-3133899735-1001] => \Device\HarddiskVolume6\Users\Jimmy\NTUSER.DAT

2013-10-18 22:40:08, Info                  MIG      [\Registry\User\S-1-5-21-742858119-4230995442-3133899735-1001_Classes] => \Device\HarddiskVolume6\Users\Jimmy\AppData\Local\Microsoft\Windows\UsrClass.dat

........................

........................

2013-10-18 22:40:08, Warning    [0x0803da] MIG    Waiting 6000 msec to retry hive load (tries remaining: 19)...

2013-10-18 22:40:15, Warning    [0x0803d9] MIG    IndirectKeyMapper: RegLoadKey(HKEY_USERS,S-1-5-21-742858119-4230995442-3133899735-1001 (1),C:\Users\Jimmy\NTUSER.DAT) failed (32)

2013-10-18 22:40:15, Info                  MIG    Attempting to find and unload hive C:\Users\Jimmy\NTUSER.DAT (\Device\HarddiskVolume5\Users\Jimmy\NTUSER.DAT)

2013-10-18 22:40:15, Warning    [0x0808aa] MIG    Failed to find and unload hive: C:\Users\Jimmy\NTUSER.DAT (error 2)

......

2013-10-18 22:43:12, Warning    [0x0803da] MIG    Waiting 6000 msec to retry hive load (tries remaining: 19)...

2013-10-18 22:43:18, Warning    [0x0803d9] MIG    IndirectKeyMapper: RegLoadKey(HKEY_USERS,S-1-5-21-742858119-4230995442-3133899735-1001 (1),C:\Users\Jimmy\NTUSER.DAT) failed (32)

As We can see the paths do not match! Some of the paths from regedit is not able to follow symbolic links. I do belive I know where windows 8.1 update picks its path to \Device\HarddiskVolume5\Users instead of \Device\HarddiskVolume6\Users from "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList” and it did solve thehttp://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/windows-81-installation-error-0x80070004/970909c3-e03e-4cd6-ac09-97d3dea3cc62error 0x80070004 error, but I was still not able to install the update. The next error message I got after that was also related to symbolic links.

You could go figure if Windows developers are caring enough to figure out how the OS works ?

/Jim
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-19T09:33:53+00:00

Do you have a Windows.old folder on C:?
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-19T09:43:31+00:00

No :( found just one named amd64_microsoft-windows-a..oldertool etc
Was this answer helpful?

0 comments No comments