Windows 8.1 installation error 0x80070004

Anonymous
2013-10-17T12:56:28+00:00

I got the following message while updating Windows 8 to 8.1 from the Store (translated from hungarian):

An error had occured and the installation of Windows 8.1 was unsuccessful. Try again. Error code: 0x80070004

The event log shows the following:

"Telepítési hiba: A Windows 0x80070004 hiba miatt nem tudta telepíteni a következő frissítést: Hungarian ESD Bundle Parent."

In english: Installation error: Windows could not isntall the following update: Hungarian ESD Bundle Parent, with error 0x80070004.

What should I do?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-10T01:08:25+00:00

Hi,

If you receive error 0x80070004 when you install Windows 8.1, please first check the following:

1.      This error may occur if you are using symbolic links (via the mklink command) to redirect your user profile to another drive.  If so, you can resolve this by restoring your user profile to the system drive by following the steps in KB 2876597.

2.      This error may also occur if you have a corrupt user profile.  To check for this:

·         Open the System Properties (Type “System” at the Start screen, and then select “System”.)

·         Select Advanced system settings.

·         In the Advanced tab, under User Profiles, select Settings.

·         Try to log into any profiles you see listed here.  If you’re unable to log in, that profile may be corrupt.  Return to the User Profiles in Advanced system settings and delete the corrupt profile.  If you see any profiles listed as “Unknown” or that otherwise look corrupt, delete those profiles as well.

·         Try creating a new administrator profile and try installing Windows 8.1 from the new profile.  You can find steps for creating a new profile and copying the old profile to the new one at Fix a corrupted user profile.  (This was written for Vista, but the steps are similar.  You can find Folder Options for displaying hidden system files in the Control Panel, under Appearance and Personalization.)

If you’ve confirmed that you’ve tried all of these steps and you’re still receiving error 0x80070004 when installing Windows 8.1, we would like to collect more information to try to identify additional causes.  Please run this automated utility, which will collect log files and send them to Microsoft.  (You can also choose to save the information to your desktop.)  If you get a message that says the utility has already expired, that means we have already collected enough sample files. 

This log analysis may take some time.  We will post a fix or solution as soon as additional sources for this error are confirmed.  We appreciate your help in collecting this information.

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  1. Anonymous
    2013-10-18T17:04:07+00:00

    To install Windows 8.1 (i have done this after having the same problems reported here):

    • Create a new user local user with administrator privileges and choose a good name like DELETE ;)
    • Logoff and logon using the new user
    • Go to the Windows Store and start the download / install of Windows 8.1
    • It will download and start installing fine, when choosing to restart the computer do it.

    I created a local administrator account, but was unable to download from the Store without switching to a Microsoft Account.  The download still gives me the same error at 50%.

    How do I download from the store using a local account?

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  2. Anonymous
    2013-10-18T17:16:44+00:00

    it's a shame that MS doesn't support the users that relocated the Users folder. I know that this is not an official procedure but it's reported in their site so they should consider it

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  3. Anonymous
    2013-10-18T17:35:02+00:00

    Unfortunately, this is not a solution for people (like me) who set the symlink on Users !

    But it seems to confirm the symlink problem.

    Yes, i believe it won't.

    To me it worked because i only made symlink on the respective user folder and not the Users folder in general...

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  4. Anonymous
    2013-10-18T17:42:28+00:00

    To install Windows 8.1 (i have done this after having the same problems reported here):

    • Create a new user local user with administrator privileges and choose a good name like DELETE ;)
    • Logoff and logon using the new user
    • Go to the Windows Store and start the download / install of Windows 8.1
    • It will download and start installing fine, when choosing to restart the computer do it.

    I created a local administrator account, but was unable to download from the Store without switching to a Microsoft Account.  The download still gives me the same error at 50%.

    How do I download from the store using a local account?

    I was able to install fine using a local account. I just created a local account with Admin privileges, opened Windows store and downloaded.

    I just had to create another account to download and install since my user folder was using symlink.

    And as i stated before only my user folder was symlinked, not the entire USERS folder. If you symlinked the USERS folder this won't work because whenever you create a new user it creates a new symlink of that folder :(

    I can also add that after the update the symlink was broken, but Windows correctly mapped my folders to my D: drive as it was previously (smart guy ;))

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