Windows 8.1 installation error 0x80070004

Anonymous

I got the following message while updating Windows 8 to 8.1 from the Store (translated from hungarian):

An error had occured and the installation of Windows 8.1 was unsuccessful. Try again. Error code: 0x80070004

The event log shows the following:

"Telepítési hiba: A Windows 0x80070004 hiba miatt nem tudta telepíteni a következő frissítést: Hungarian ESD Bundle Parent."

In english: Installation error: Windows could not isntall the following update: Hungarian ESD Bundle Parent, with error 0x80070004.

What should I do?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi,

If you receive error 0x80070004 when you install Windows 8.1, please first check the following:

1. This error may occur if you are using symbolic links (via the mklink command) to redirect your user profile to another drive. If so, you can resolve this by restoring your user profile to the system drive by following the steps in KB 2876597.

2. This error may also occur if you have a corrupt user profile. To check for this:

· Open the System Properties (Type “System” at the Start screen, and then select “System”.)

· Select Advanced system settings.

· In the Advanced tab, under User Profiles, select Settings.

· Try to log into any profiles you see listed here. If you’re unable to log in, that profile may be corrupt. Return to the User Profiles in Advanced system settings and delete the corrupt profile. If you see any profiles listed as “Unknown” or that otherwise look corrupt, delete those profiles as well.

· Try creating a new administrator profile and try installing Windows 8.1 from the new profile. You can find steps for creating a new profile and copying the old profile to the new one at Fix a corrupted user profile. (This was written for Vista, but the steps are similar. You can find Folder Options for displaying hidden system files in the Control Panel, under Appearance and Personalization.)

If you’ve confirmed that you’ve tried all of these steps and you’re still receiving error 0x80070004 when installing Windows 8.1, we would like to collect more information to try to identify additional causes. Please run this automated utility, which will collect log files and send them to Microsoft. (You can also choose to save the information to your desktop.) If you get a message that says the utility has already expired, that means we have already collected enough sample files.

This log analysis may take some time. We will post a fix or solution as soon as additional sources for this error are confirmed. We appreciate your help in collecting this information.

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221 additional answers

Anonymous

2013-10-22T16:18:36+00:00

Like I said, if you delete it from the user tool in Control Panel, before it deletes it will give you the option to keep or delete your files.

You will need to log into another profile or create a second if you haven't already. Then go to User Accounts in control panel, then proceed to delete the corrupt profile, before it confirms deletion it will ask if you want to keep or delete your user files. If you keep them, it will save them to the desktop of the profile you are logged in with. You can then create a new profile and then paste the user files to the new profile's user folder. It shouldn't matter if you create the new user before or after the 8.1 upgrade. I did it after.

Not ideal, but it works.

it worked - well the installation completed, then I got a black screen for a long time! Eventually I got "Restoring your previous version of Windows..." then lots of scanning and repairing of drives, then BAD_SYSTEM_CONFIG_ERROR and two blue screens of your "something went wrong" and I'm back where I started!
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Anonymous

2013-10-22T14:27:54+00:00

Like I said, if you delete it from the user tool in Control Panel, before it deletes it will give you the option to keep or delete your files.

You will need to log into another profile or create a second if you haven't already. Then go to User Accounts in control panel, then proceed to delete the corrupt profile, before it confirms deletion it will ask if you want to keep or delete your user files. If you keep them, it will save them to the desktop of the profile you are logged in with. You can then create a new profile and then paste the user files to the new profile's user folder. It shouldn't matter if you create the new user before or after the 8.1 upgrade. I did it after.

Not ideal, but it works.
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Anonymous

2013-10-22T14:01:38+00:00

thank you, that's really useful - as I know i have a corrupt profile from sometime ago - "The installer checks all the profiles, if one is corrupt it won't work no matter what profile you try to upgrade from." - that could well be it, all I need to do now is work out how to remove it!
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Anonymous

2013-10-22T13:41:54+00:00

I was one of those who was not using symlinks that had the 0x800700004 error.

I was able to fix it after hours of messing around.

The key here is to look at C:$Windows.~BT\Sources\Panther\setuperr.log there are multiple things that can cause you to get a 0x800700004 error. You can find out exactly why you got it here.

My specific error was:

2013-10-22 02:03:00, Error [0x08039d] MIG Cannot add mapping for user profile C:\Users\Nick. Error: 1009: Win32Exception: The configuration registry database is corrupt. [0x000003F1] __cdecl Mig::CIndirectKeyMapper::CIndirectKeyMapper(class UnBCL::String *,struct HKEY__ *,class UnBCL::String *,class UnBCL::String *,int,int,const Mig::HiveLoadRetryOptions *)[gle=0x000000cb]

Yours may not be the same, but you can Google the sub error codes found here and look for a solution based on that, for example 0x08039d or 0x000003F1. I didn't find a whole lot but using these may get you more info than 0x800700004 alone.

I had already tried using a new profile with admin rights but it didn't work, I still got the above error. The installer checks all the profiles, if one is corrupt it won't work no matter what profile you try to upgrade from. So, I just deleted the corrupt profile, it gives you an option to save all your files, and will save them to the desktop of the profile you are working from. Once I deleted the corrupt profile it worked just fine.

You may need to run WSReset.exe to clear the Store, but you don't have to do any of those other silly generic Microsoft fixes if you have the same issue as me.

It is kind of troubling that no Microsoft Support Engineer has replied to the thread since the 17th, not even to say "we are aware of the issue and are working on it", instead of relying on the user base to resolve the issues.
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