Windows 8.1 installation error 0x80070004

Anonymous
2013-10-17T12:56:28+00:00

I got the following message while updating Windows 8 to 8.1 from the Store (translated from hungarian):

An error had occured and the installation of Windows 8.1 was unsuccessful. Try again. Error code: 0x80070004

The event log shows the following:

"Telepítési hiba: A Windows 0x80070004 hiba miatt nem tudta telepíteni a következő frissítést: Hungarian ESD Bundle Parent."

In english: Installation error: Windows could not isntall the following update: Hungarian ESD Bundle Parent, with error 0x80070004.

What should I do?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-10T01:08:25+00:00

Hi,

If you receive error 0x80070004 when you install Windows 8.1, please first check the following:

1.      This error may occur if you are using symbolic links (via the mklink command) to redirect your user profile to another drive.  If so, you can resolve this by restoring your user profile to the system drive by following the steps in KB 2876597.

2.      This error may also occur if you have a corrupt user profile.  To check for this:

·         Open the System Properties (Type “System” at the Start screen, and then select “System”.)

·         Select Advanced system settings.

·         In the Advanced tab, under User Profiles, select Settings.

·         Try to log into any profiles you see listed here.  If you’re unable to log in, that profile may be corrupt.  Return to the User Profiles in Advanced system settings and delete the corrupt profile.  If you see any profiles listed as “Unknown” or that otherwise look corrupt, delete those profiles as well.

·         Try creating a new administrator profile and try installing Windows 8.1 from the new profile.  You can find steps for creating a new profile and copying the old profile to the new one at Fix a corrupted user profile.  (This was written for Vista, but the steps are similar.  You can find Folder Options for displaying hidden system files in the Control Panel, under Appearance and Personalization.)

If you’ve confirmed that you’ve tried all of these steps and you’re still receiving error 0x80070004 when installing Windows 8.1, we would like to collect more information to try to identify additional causes.  Please run this automated utility, which will collect log files and send them to Microsoft.  (You can also choose to save the information to your desktop.)  If you get a message that says the utility has already expired, that means we have already collected enough sample files. 

This log analysis may take some time.  We will post a fix or solution as soon as additional sources for this error are confirmed.  We appreciate your help in collecting this information.

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  1. Anonymous
    2013-10-31T12:40:45+00:00

    I did the WSreset.exe.

    I don't have antivirus program.

    But the problem still exist.

    I called the Microsoft Support but they cannot help me.

    Please help ASAP because I cannot use my computer. My account seems to be disappeared. In the start display there are only 3 icons, Desktop, Store, and IE.

    The Office icons are gone, but I can still open the Office files (Word and Excel).

    Thank you.

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  2. Anonymous
    2013-10-30T12:11:36+00:00

    I can confirm removing the UpdatusUser folder fixes the problem, I backed it up on a separate drive and had no further problems.

    I have an Asus G55vw with an Nvidia GeForce GTX 660M; core i7 3610qm 2.3ghz

    Now to configure this thing...

    OK, this was the issue on my system as well.  I believe UpdatusUser is something NVIDIA puts out there.  Once I manually removed this directory in my USERS folder, the update succeeded.

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  3. Anonymous
    2013-10-29T22:36:48+00:00

    same problem, win pro 8.1 install fails with error code above, method 1 did not work either, maybe becacause i use an ssd for system and have placed userdata on another hard disk...  this seems to cause problems with some updates, which just never run, microsoft could improve that i suppose

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  4. Anonymous
    2013-10-29T18:25:34+00:00

    I have never moved my user accounts, they are all on C, I have no symbolic links, I removed all virus scanners.   I still get the same error 0x80070004

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