Windows 8.1 installation error 0x80070004

Anonymous

I got the following message while updating Windows 8 to 8.1 from the Store (translated from hungarian):

An error had occured and the installation of Windows 8.1 was unsuccessful. Try again. Error code: 0x80070004

The event log shows the following:

"Telepítési hiba: A Windows 0x80070004 hiba miatt nem tudta telepíteni a következő frissítést: Hungarian ESD Bundle Parent."

In english: Installation error: Windows could not isntall the following update: Hungarian ESD Bundle Parent, with error 0x80070004.

What should I do?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi,

If you receive error 0x80070004 when you install Windows 8.1, please first check the following:

1. This error may occur if you are using symbolic links (via the mklink command) to redirect your user profile to another drive. If so, you can resolve this by restoring your user profile to the system drive by following the steps in KB 2876597.

2. This error may also occur if you have a corrupt user profile. To check for this:

· Open the System Properties (Type “System” at the Start screen, and then select “System”.)

· Select Advanced system settings.

· In the Advanced tab, under User Profiles, select Settings.

· Try to log into any profiles you see listed here. If you’re unable to log in, that profile may be corrupt. Return to the User Profiles in Advanced system settings and delete the corrupt profile. If you see any profiles listed as “Unknown” or that otherwise look corrupt, delete those profiles as well.

· Try creating a new administrator profile and try installing Windows 8.1 from the new profile. You can find steps for creating a new profile and copying the old profile to the new one at Fix a corrupted user profile. (This was written for Vista, but the steps are similar. You can find Folder Options for displaying hidden system files in the Control Panel, under Appearance and Personalization.)

If you’ve confirmed that you’ve tried all of these steps and you’re still receiving error 0x80070004 when installing Windows 8.1, we would like to collect more information to try to identify additional causes. Please run this automated utility, which will collect log files and send them to Microsoft. (You can also choose to save the information to your desktop.) If you get a message that says the utility has already expired, that means we have already collected enough sample files.

This log analysis may take some time. We will post a fix or solution as soon as additional sources for this error are confirmed. We appreciate your help in collecting this information.

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221 additional answers

Anonymous

2015-05-28T12:11:45+00:00

really What should I do?
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Anonymous

2014-12-28T19:37:52+00:00

Re-edit June, 2015:

I DID eventually solve this problem, but it is in another thread where I described my solution.

Basically, I created a new ID (with admin privileges) and logged into it to upgrade to 8.1.

Perhaps you can search for "aqk 0x80070004" somewhere in this forum, or in MS TECHNET forum, where I am more prone to lurk.

Anyhow, I've been on Windows-10 for the past few months! ;-)

For me, the case is closed.

================

Well, congratulations.

I too have, at one time or another, tried all this.

As well as making sure all MS user stuff was on my C: drive, detached all other hard drives and USB IDE stuff - basically reducing the system to a barebones Win-8 system, ran the WSRESET, as well as all manner of other "fixes" such as SFC /SCANNOW and DISM /Online /Cleanup-Image /RestoreHealth etc... suggested by either MS folks or third-party gurus.

AND made sure that the TaskManager showed only MICROSOFT tasks running.

Basically Itried ALL of the suggestions/fixes in the above 22 pages of "helpful" advice. You name it- I tried it!

And I STILL got the 80070004 error after DLing the 8.1 update from Windows Store.

I finally gave up. Oh, I still try the Win 8.1 upgrade once or twice a month, just for idle fun, but at 3.2 GB a crack Dling over a metered connexion, I do not attempt it too often these days.

Now I have all my HDs back, and my 3rd party USB3 cards and video cards back, and of course re-installed the MS-Defender AV. But now, I'm basically resigned to waiting for Win10.

Heck, Win8 ain't so bad on a big desktop....

Windows Store, BEGONE!
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Anonymous

2014-12-28T17:20:31+00:00
This is what I did to resolve the error:
1. Installed all windows updates including optional.
2. Updated all apps in the app store.
3. Uninstalled all AV software.
4. Uninstalled all "Older" Software I had. (IE: Delorme Maps fro 2008)
5. Uninstalled all Toolbars and add ons.
6. Ran Registry Cleaner (CCleaner) until all errors were removed.
Then it installed with out error
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Anonymous

2014-11-03T18:35:39+00:00

I've fixed the problem now even thought I have a symlink set up to another drive for my user directory (so the symlink making it fail advice is incorrect).

I tried loads and loads of things but in the end running this as administrator in the command prompt seemed to fix the problem:

SFC /SCANNOW

Another thing worth trying that may have contributed to the above working is running this command in the command prompt:

DISM /Online /Cleanup-Image /RestoreHealth

This worked for me and I have now successfully updated my machine to Windows 8.1 from Windows 8.
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