More detail, for those who may be interested:
I contacted the main customer support e-mail address at Financial Times, "help" at ft.com, and received a prompt response from a Customer Service Executive named Genevieve Bumanglag; pasted below is Genevieve's contact information from one of her e-mails.
Genevieve Bumanglag
Customer Service Executive
Financial Times Customer Service
Email: ******@ft.com
International Toll Free: +800 0705 6477
UK & CEMEA: +44 20 7775 6248
US & Canada: +1 917 551 5005 or +1 855 685 2372 (Toll Free) Asia Pacific: +632 982 5780
Japan: 0120 341 468
India: 000 800 001 6817 (Toll Free)
The following information appeared on the Subject line of Genevieve's response message:
Case No. 01682900: FT Portfolio Tool [ ref:_00D20LryV._500D0ni4f3:ref ]
It might be helpful if everyone who contacts FT would reference the Case No. above, and perhaps also the reference information appearing above in brackets.
I think that this is a situation where there's "power in numbers." If enough of us contact FT, they will realize that "something's up," and it might just catch the attention of either (1) someone on the editorial staff who can drive an expose article, or (2) someone on the marketing team who can drive some quick upgrades to FT's portfolio manager, to accommodate the expected onrush of former Microsoft users (!); or (3) both.
Let's keep the lines of communication open among us (Heaven knows, we've tried but failed to keep the lines of communication open with Microsoft!), and let's keep each other posted on any developments that we learn of. Thanks, Community! Regards, ibiwisi