KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

0 comments

Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

0 comments

1,164 additional answers

Anonymous

2014-04-12T05:37:36+00:00

eureka, this worked for me too !

Nope. Not here.
Was this answer helpful?

0 comments No comments
Anonymous

2014-04-12T05:43:37+00:00

eureka, this worked for me too !

Nope. Not here.

Not here either, until I restored the rest. The update completed perfectly then. Just get a donor system, or backup and make your own. This fix was simple.

I used 8.1 pro unactivated (generic key, msdn), updated to 8.1 update 1.
Was this answer helpful?

0 comments No comments
Anonymous

2014-04-12T06:41:26+00:00

Error 0x80070002 here! oddly enough at home the 800_ meg update went in fine ( downloaded installed in 15 minutes, machine is working splendidly)

Here at the office, less than 30 minutes later I tried it on up-to-date Win8.1 workstation.. . ODDLY ENOUGH the download size was only 400-odd megs! (hmmm...)

Anyway, downloaded slowly, then STUCK AT 4%.

Then UPDATE FAILED.

Retried it 3X same results.

SAME THING ON ANOTHER WORKSTATION DOWN THE HALL :-(

This is turning into a LONG NIGHT AT THE OFFICE.

GEE THANKS, MICRO$OFT!!

Online, looking for fixes. Tried the OFFICIAL fix thingy... it found some bad files, but reported it could not fix the update error.

Then I found the legendary "manual fix" (log in as admin, stop the WU service, rename the \Windows\SoftwareDistrubution\ folder...) try again. NO LOVE!!!

Chiming in with the chorus here. PLEASE FIX THIS.. I have six workstations just "upgraded" to win8.1 from XP.. the last thing I need is all my users being crashed and burned by faulty windows updates. They were not thrilled about learning w81 quirks, to begin with. (even though I installed ClassicShell to make then comfortable as possible, they still were getting dumped into Modern interface now and then, much to their dismay...)

and good MS people.. what the **** went wrong?? Win 8.0 was ROCK SOLID for me for many months, certainly in my opinion it was THE BEST WINDOWS EVER MADE ( and I've been running Windows since VERSION ONE...) But ever since 8.1 came along, its been one disaster after another!!! SAD...
Was this answer helpful?

0 comments No comments