KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-04-10T23:38:56+00:00

Did you pay anything for the Answer Desk support?

Did you give them a credit-card number?
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Anonymous

2014-04-11T00:02:37+00:00

Did you pay anything for the Answer Desk support?

Did you give them a credit-card number?

No charge for Answer Desk support.. and, no credit card asked for or given. Spent 3 hours with them yesterday morning before they said they needed to escalate to a Tier 2 engineer. But, they wouldn't be available for call back until this evening. Another hour this evening and they came back with yes, it's an issue. But, no way to fix it.
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Anonymous

2014-04-11T00:15:29+00:00

I volunteered my cbs log zipped and the dism log to Susan's email address although I wasn't part of this thread. I mainly follow Susan on the Windows Secrets newsletter and happened on this forum while searching for a solution.

The dism routine posted here worked for me; cleared out the package

The sfc scannow identified two issues..a canon printer configuration file which came with the laptop and I had moved the shortcut for Media Player into the Accessory folder in the start menu. Both these issues were repaired.

Today a phone call from the support centre and the remote control feature went into effect.

The technician saw that I had cleared everything out and she didn't have to do that so the individual files for this update were downloaded.

She installed the individual parts and said 'Hopefully, this will install correctly. Not an encouraging statement.

When the final large update installed she said to me it was the first machine today that had the install be completeand she had been on the phone for many hours with other clients.

In fact, the manager came on the phone as a follow up conversation. It must have been an 'occassion'

Everything is working on my ACER-v5 non touch laptop and I don't really see anything different because I was booting to the desktop (after logging in) anyway.

This 'repair' took from 1.30 p.m to 7.00 p.m The download was 3.5 hrs which was actually less time than the Tues download. This is a rural satellite hookup.

I'm sorry to read how many have not had success and resorted to reinstalls.

I was prepared to take the laptop off the internet connection and do without the update but I'm very pleased with the Remote control support

I'm thankful for the effort Susan has put into this and the DISM info posted.

Rose Weir, Ontario,Canada
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