KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

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  1. Anonymous
    2014-04-10T20:16:56+00:00

    A servicing stack update cannot be uninstalled.

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  2. Anonymous
    2014-04-10T20:23:04+00:00

    Status report:

    Patch Tuesday day two and counting.  Post release status report.  33 days to get everyone updated by May 13, 2014:

    I have opened about 28 cases so far from folks that have volunteered from this thread (thank you to all that volunteered).  We are still in investigation mode.  At this time I would advise everyone to hang tight and let Microsoft support do their thing and investigate. 

    In the meantime you might want to also deal with another patching issue - that of the OpenSSL bug called Heartbleed.  Please be advised that Heartbleed/OpenSSL does not impact this forum or any other Microsoft web property.  But you may wish to use sites like LastPass - http://www.cnet.com/news/lastpass-checks-sites-for-heartbleed-automatically/ to check web sites that are scrambling to patch for the Heartbleed bug and thus may recommend you change your password.

    My sincere thanks - and apologies as a Microsoft shareholder - to all impacted by this. 

    This patching public service announcement has been brought to you by the Letter P.

    (tribute to Sesame Street for anyone who grew up with that)

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  3. Anonymous
    2014-04-10T20:31:36+00:00

    [1] No to the Norton or McAffee.

    [2] Yes, I run two antimalware products. Symantec, because I needed an AV that worked with Windows Server (Defender doesn't

    @Michael Cherry only:

    A1. You may not have installed a Norton or a McAfee application since you've owned the computer, but if Vista came OEM-preinstalled on the computer, chances are a Norton or a McAfee free-trial was preinstalled. The "leftovers" may be your troublemaker here.

    A2. What's Windows Server got to do with it and what version of Windows Server is it?

    • Reminder: This is a Consumer-specific support forum (not that you'd necessarily be any better off in the Win8.1 IT Pro forums at this point).
    1. I believe you mentioned "Tech Support" assistance in a previous reply. Was that (legit) Microsoft Support or...?
    2. KB2919442 has been installed, correct?
    3. Is KB2936068, KB2922229, KB2894853 and/or KB2942844 also listed in Installed Updates?
    4. Have you tried installing KB2919355 (via Windows Update, not manually) after restarting the computer in "Clean Boot troubleshooting" mode? cf. http://support.microsoft.com/kb/929135

    Note: Remain in clean boot mode only long enough to test - reboot into normal (Windows) mode ASAP.

    1. Was Win8.1 Preview (beta) installed on the computer as suggested by this previous thread of yours?

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