KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-04-10T04:55:21+00:00

Corruption is an interesting issue. AV and other software that touches the OS so intimately (like ExamSoft) needs to be tested prior to release of the patch. Its different when something is downloaded (some of the responsibility rests with the downloader).

But when dispensed by Windows Update, and they ask us to auto-update, then it seems the mechanism should have a list of tested software, and at a minimum, warn you your config was or was not part of the test matrix.
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Anonymous

2014-04-10T05:06:37+00:00

One other thought,

During the testing, Microsoft asked me to put media in the drive so they could use it rather than the files on my hard drive.

But, in the age of media-less distribution I don't have "legal" media.

This machine came from the OEM with Vista preinstalled (system recovery disk). I bought an upgrade to W7 (media). Upgraded online to Windows 8 (no media--key requires installed OS). Upgraded from store to 8.1. Plus between 8 and 8.1, got media center. (no media)

Why does this matter? Only key I have to install on bare metal is Vista. Then I would have to upgrade to 7. Then 8. Then 8.1. Yes, I have MSDN, but this is a machine I use to earn a living, therefore commercial use. So I cannot technically use MSDN to replace, I would be in violation of T&Cs.

There should be some way to prove ownership through this chain, and then trade for a key to work with media. So a person could use MSDN media, but enter a commercial key. Particularly when the problem appears to be with a soon to be mandatory update.

At some point soon I will be out a weeks productive work (remember for me this started on Friday). Would surely love to get an exemption to use MSDN media to at least get my backup machine, which is also failing working. Prepared to repave it with a clean install and backup just to get back to work.
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Anonymous

2014-04-10T05:18:47+00:00

Corruption is an interesting issue. AV and other software that touches the OS so intimately (like ExamSoft) needs to be tested prior to release of the patch. Its different when something is downloaded (some of the responsibility rests with the downloader).

But when dispensed by Windows Update, and they ask us to auto-update, then it seems the mechanism should have a list of tested software, and at a minimum, warn you your config was or was not part of the test matrix.

Corruption is interesting but you bring up an even more interesting issue - when is a rose a rose as The Bard asked? That is, Windows 98 did not have a Windows 98.1 - or at least it wasn't called that! Neither did Windows 7 have a 7.1 - or at least nothing released officially was called that anyway. But there was a Windows 3.1 (let's step into the way-back machine) after Windows 3.0 and it was most definitely a different animal - or at least it crashed less anyway. But that was more than twenty years ago - is adding a decimal point still that huge? I have installed lots of software and a decimal point generally means changes, but not massive ones? Or do others disagree?

So when is an upgrade a "major" one and when is re-testing software necessary? Companies spend lots of money developing and then testing. I am not necessarily shooting at Microsoft or at the companies that develop for the environment - when is an update not a Service Pack - or is it a Service Pack Plus or is it a minor update or not? Maybe Microsoft alerted everyone this was major - but I must have missed the alert (which I guess is my fault?)

Food for thought.
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