KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-05-09T19:48:48+00:00

Starting to think a class action lawsuit is the only thing that's going to actually get Microsoft to care.

I've done every fix in this topic and none have worked.

Microsoft has told me to do an in-place upgrade and that would fix it but because i have an OEM key i can't use that key for anything to actually do the in-place upgrade.

If i have to wipe my computer to fix Microsoft's mistake that they refuse to fix I'm calling a damn lawyer. This is the most disgusting thing i've ever seen a company of this level pull on it's users.
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Anonymous

2014-05-09T19:54:56+00:00

Push back on support and tell them you need appropriate media. Do not accept "not our problem" as the answer.
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Anonymous

2014-05-09T19:59:19+00:00

You have to do a little trickery to download it without a Windows 8.1 key, and you apparently have to use a generic key to do the repair install. But I was able to change the key to my own retail Windows 8.0 key when I activated, At least one can maintain all user data, programs, apps and most settings, unlike a refresh or clean install. I don't know of this would work for OEM Windows versions.

I have not been able to get it to download with the OEM, Pro Upgrade, or generic keys, and haven't figured out how to download it without a key at all. I did find an 8.1 Pro ISO from "questionable sources" but it doesn't like any of my keys either.

Did you try a generic key from this website?

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/microsoft-product-activation/installation-of-windows-8-1-with-a-windows-8-0-retail-product-key-notes/

If your PC came with a pre-installed OEM version of Windows 8, perhaps it will not let you download?

I had originally purchased a retail version of Windows 8 to upgrade from Windows 7.
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