KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-05-06T08:49:25+00:00

Microsoft reissues botched Windows 8.1 Update KB 2919355 | Microsoft windows - InfoWorld:

http://www.infoworld.com/t/microsoft-windows/microsoft-reissues-botched-windows-81-update-kb-2919355-241891

In looking at http://www.microsoft.com/en-us/download/details.aspx?id=42327 there is a new part of the update called "clearcompressionflag.exe". The instructions now say "These KB's must be installed in the following order: clearcompressionflag.exe, KB2919355, KB2932046, KB2959977, KB2937592, KB2938439, and KB2934018."

Not sure if this new bundle will help everyone, please let me know if there is any change and you can get this installed please?

Im very pleased to report that the update finally installed for me this morning after running the new issued update released 5/5/14.

i can say i was sceptical until it reached 100% configuring and i finally saw the store icon on the taskbar.

Thank you susan and everyone else on this thread for continuing to keep up the pressure to get a fix.

good luck those of you still struggling.

p.s. i ran the update from windows updates. and had done nothing since the last fail, so no attempts to restore health etc, just ran it and it worked fine.
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Anonymous

2014-05-06T09:24:34+00:00
After several days of frustrating attempts I finally found the SOLUTION to same problem with code 80073712.

Here: http://www.eightforums.com/windows-updates-activation/45441-update-kb2919355-finally-successful-after-multiple-fails.html

Here steps for Win8.1 32bit:
1. Download offline installers for the six updates in the KB2919355 set:http://www.microsoft.com/en-us/download/details.aspx?id=42327
2. Installed the five updates other than KB2919355 itself (i.e. KB2959977, KB2938439, KB2937592, KB2934018 and KB2932046, in that order)
3. Restart computer (possibly more than once, I can't quite remember)
4. Fix Windows Update: How do I reset Windows Update components?
5. Scan Windows system components: sfc /scannow
6. Remove KB2919355 package:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14 7. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase 8. Restart computer 9. Run offline installer: Windows8.1-KB2919355-x86.msu 10. Restart computer (I had to do this at least twice, but check Windows Update each time until the update is listed as "successful")

Here steps for Win8.1 64bit (my system):
1. Download offline installers for the six updates in the KB2919355 set: Download Windows 8.1 Update for x64-based Systems (KB2919355) from Official Microsoft Download Center
2. Installed the five updates other than KB2919355 itself (i.e. KB2959977, KB2938439, KB2937592, KB2934018 and KB2932046, in that order)
3. Restart computer (possibly more than once, I can't quite remember)
4. Fix Windows Update: How do I reset Windows Update components?
5. Scan Windows system components: sfc /scannow
6. Remove KB2919355 package:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 7. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase 8. Restart computer 9. Run offline installer: Windows8.1-KB2919355-x64.msu 10. Restart computer (I had to do this at least twice, but check Windows Update each time until the update is listed as "successful")

My opinion is that crucial step is the command in point 7.
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Anonymous

2014-05-06T13:01:53+00:00

Hello,

A fix for KB2919355 has been released that will resolve some customers receivingError 80073712 when installing this update. This fix is now included as part ofKB2919355 and will install the next time you attempt to install Windows Updates. The troubleshooting steps provided in this thread’s Answer have been updated.

You can find additional guidance for troubleshooting problems when installingKB2919355 at **Install the latest Windows 8.1 Update**.
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