KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-04-10T01:14:59+00:00

There's that darn echo again...

PS: KB2939087 may be offered & installed before KB2919355 is installed.
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Anonymous

2014-04-10T01:33:57+00:00

I made some progress, after second restart it "tried" to install, but had to revert. By this I mean it got to the "preparing Windows update" screen after restart.

.

I never got this.

I have been trying to restore the default start menu directory structure in windows 8. When I had windows 7 I organized it.

I saw a post through regarding the "system tools" folder and this error. People mentioned they were able to get the update to work by making sure this folder was located in "C:\ProgramData\Microsoft\Windows\Start Menu\Programs" even a blank "system tools" folder was reported to fix it for the poster.

I did not have this folder in this location. I did however, have a folder called "Windows System" I took ownership, set permissions, and renamed "Windows System" to "System Tools" (I was unable to create a folder in this directory with that name) and saw some more noticeable progress during the installation.

Could this be a simple directory structure problem?

Is there a way to restore the default windows 8 (edit) directory structure (start menu) in windows 8.1?

source:

hxxp://chentiangemalc.wordpress.com/2014/04/03/case-of-the-kb2919355-installation-failure-windows-8-1-update-1/
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Anonymous

2014-04-10T01:44:23+00:00

Update as of 4/9/2014

Worked with Tech Support for several hours today.

Despite valiant efforts they are doing more research.

They did get Windows Update to update Office. Seemed to work okay (who knows at this point).

Took my other Windows 8.1 Media Center computer and wiped it. Reinstalled with iso. Installed.

Restored Office. Beginning restore of backup now.

My best guess at this point is that the problem is specific to the big patch ...355. My second best guess is that fundamentally the patch is okay, but for the unlucky, some dependency on our computers has been whacked. What did the whacking still unknown.

Trying to look for consistencies (we all list different things), it does appear to be most common on 64-bit Media Center units.

For the record, other things that made my machine different are 1) I was using Symantec Cloud AV, and Webroot AV. 2) I run as standard user (not admin). 3) I run Carbonite backup.

This is an old DELL. Has a SDD C: drive. This drive has approximately 111GB free space.

Can others having the problem spot any consistencies?

Michael
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