KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

0 comments

Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

0 comments

1,164 additional answers

Anonymous

2014-04-10T14:38:15+00:00

Enter your product key (things are might getting difficult here, depending on your "windows history" -> generic key) and proceed with settings and apps untouched.

As stated before... OEM-licenses with preinstalled Windows 8 computers don´t come with a unique key... right? So "getting" a windows 8.1 ISO is not an option for many of us.

If I´m wrong... please tell me so. Can I really get myself a 8.1 ISO and enter a valid unique key for my preintalled Packard Bell? Is there any key for my machine at all?

Up to now I have made a total whipe of my laptop and just installed everything from scratch... nothing has been installed outside Windows Update and Store. I still get this problem.

For Win 8 Isos try looking here:

http://windows.microsoft.com/en-US/windows-8/upgrade-product-key-only

Installation worked for me with generic keys, afterwards I changed/activated Windows with my upgrade key...

For your OEM Version, there might be tools extracting your preinstalled key.
Was this answer helpful?

0 comments No comments
Anonymous

2014-04-10T14:36:18+00:00

I ended up doing a "repair" : re-run setup. Keeps all apps and settings, and fixed this problem installing 8.1 update

Since everything else didn't help me (Win 8.1 Pro Media Center, updated from Win 8 Pro MC, originally installed as multiboot environment together with XP MCE and Win 7), this "repair" was the weapon of choice, since I started with errors while updating, more errors and nothing to restore using DISM and so on, and finally missing files for a refresh:

Get your Win 8.1 iso, mount it and run setup.

Enter your product key (things are might getting difficult here, depending on your "windows history" -> generic key) and proceed with settings and apps untouched.

After some cups of coffee, several reboots and installing the missed updates since Win 8.1 vanilla, everything is installing and working fine without errors!

Hopefully, MS will fix the native update for everyone else and those without time and technical understanding...

I purchased a Win8 upgrade from Win7 for like $30 when MS had that deal. I cannot seem to get an ISO for 8.1, since it says my key is not valid for 8.1. I don't even know how to get my ISO for Win8 at this point.

The consumers should not have to jump through hoops based on MS issues.

For Win 8 Isos try looking here:

http://windows.microsoft.com/en-US/windows-8/upgrade-product-key-only

Installation worked for me with generic keys, afterwards I changed/activated Windows with my upgrade key...
Was this answer helpful?

0 comments No comments
Anonymous

2014-04-10T14:28:38+00:00
If you are seeing error 80073712, please try following steps:

Open admin command prompt. (This is how: you can go to search charm, type "cmd" then right click on the Command Prompt and select Run as administrator)

Type following command and press enter:

DISM /online /get-packages /format:table | findstr KB2919355

You will notice package name similar to this, the amd64 could be different based on OS architecture:

Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you see no output for step# 3 then jump to step# 6, otherwise run following command:

DISM /online /remove-package /packagename:<Name of the package you got from step# 3>

the exact command will look like as below:

DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

Restart your computer.

Run following command:

DISM /online /cleanup-image /restorehealth

Run following command:

DISM /online /cleanup-image /startcomponentcleanup

Now install KB2919355 and restart after install.
So I tried all of the above except I started from Step 6 as no result from Step 3. Step 6 took 20 minutes. Step 7 took 1 hour. Then I tried to install KB2919355. And the result?

Drum roll!............................................................................................................................................ failed!
Was this answer helpful?

0 comments No comments