KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-04-10T16:11:29+00:00

I finally got it. After only 15 hours of testing the last four days.

I have done a reinstall, so no solution for anyone without an iso/DVD or without four more hours of time (you don't have to stay at the PC for the whole time, but you cannot use it for a big part of that time). I found a site where everything is explained very well for everyone (like me) who is afraid to loose his desktop programs or settings. It's here. The only thing I lost was two printer drivers (one stayed) and I had to fix the AntiVirus installation.

The last error I got before the reinstall was with DISM which wasn't able to fix 6 errors. SFC was fine. I tried all DISM/SFC tips and tricks I could get hands on but none of them worked. Windows Update always gave me error no. 80073712.
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Anonymous

2014-04-10T15:50:37+00:00

Throwing my hat in. 4 Windows 8.1 systems. 3 are Surface Pro2's, native windows 8.1. The other is a W8 laptop (OEM) with Media Center upgraded to 8.1 months ago. All working previously. Problem free.

I'm an IT professional. Have tried all the fixes here (except reset and clean install). Can't spend any more time on this. Others pay for my time. I can't give it to MS for free. Would rather not start over. I've seen MS through worse and like everything else this too will pass. Its a shame because these mistakes gravely affect customer satisfaction and opinion. I was an early adopter of W8 and have already deployed many 2012 Servers. I like metro. I'm hoping that patience will win the day.
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Anonymous

2014-04-10T15:44:11+00:00

Same here - does not return anything. This solution suggestion was also given to me by Microsoft Tech yesterday - seems as tho they think it will work - but it does not in all cases.
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