KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-04-10T19:12:09+00:00
Throwing my hat in. 4 Windows 8.1 systems. 3 are Surface Pro2's, native windows 8.1. The other is a W8 laptop (OEM) with Media Center upgraded to 8.1 months ago. All working previously. Problem free.

I'm an IT professional. Have tried all the fixes here (except reset and clean install). Can't spend any more time on this. Others pay for my time. I can't give it to MS for free. Would rather not start over. I've seen MS through worse and like everything else this too will pass. Its a shame because these mistakes gravely affect customer satisfaction and opinion. I was an early adopter of W8 and have already deployed many 2012 Servers. I like metro. I'm hoping that patience will win the day.

I managed to upgrade 3 systems via Windows Update automatically with no issues.

I also managed to install the update in 2 offline VMs (one 32 Bit and the other 64 Bit) and one offline system which had only installation with the Windows 8.1 .iso and the generic product key. These had the following installed:

64 Bit
- Windows 8.1 Update KB2919442
- Windows 8.1 Update 1 KB2919355
32 Bit
- Windows 8.1 Update KB2919442
- Windows 8.1 Update 1 KB2919355
There were no issues.

Were any of your systems Windows 8.0 and upgraded to Windows 8.1 via the Store?
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Anonymous

2014-04-10T19:10:26+00:00

Well, this is not an issue.

This command lists you only the updates wich are installed (or were once installed).

So it returns nothing, because you will that he return that the update 2919355 is installed but it isn't.

What's about your cbs.log?
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Anonymous

2014-04-10T19:01:19+00:00
The problem is that the 1st command:

DISM /online /get-packages /format:table | findstr KB2919355

it should find a package named Package_for_KB2919355~

Does not return anything...

I have the same issue. Sounds like this working MIGHT fix for some, but if it returns nothing, we are SOL?

I refuse to reformat and start over since it sounds like it's a Microsoft issue.
I also have this issue. DISM commands does not return anything. Following the remaining steps to the end complete but when trying to install KB2919355 still fails with the same error 80073712.

I am stuck.
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