KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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  1. Anonymous
    2014-04-10T20:48:45+00:00

    Just an update,

    I've sorted the issue for myself.

    Complete new install of windows 8.1 (purchased a new version as I thought it could be useful in the future). 

    Completed all the updates in order and hey presto Update1 installs.

    One final note to Microsoft, this has been a nightmare for many people! I'm in a privileged situation where I can go out and spend £110 on a new OS, many people are not. Why should a mandatory update cause so many problems (& money). 

    If SN wants to get this company where it should be, these things should never happen, or at least there should be more support (apart from Susan, who else has really helped?) I. Understand that MS relies on OEM's but you should strive for much better. 

    Good Luck to everyone with this problem, I'm going to keep an eye on this.

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  2. Anonymous
    2014-04-10T20:44:28+00:00

    PaBear - I set him up with an official support case.  It's legit.

    He wouldn't be any better off in any other forum at this point in time when we (us moderators) can't give anyone any help and they need to be seen directly by Microsoft (and their log files)

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  3. Anonymous
    2014-04-10T20:39:16+00:00

    Throwing my hat in.  4 Windows 8.1 systems.  3 are Surface Pro2's, native windows 8.1.  The other is a W8 laptop (OEM) with Media Center upgraded to 8.1 months ago.  All working previously. Problem free.   

    I'm an IT professional.  Have tried all the fixes here (except reset and clean install).  Can't spend any more time on this.  Others pay for my time.  I can't give it to MS for free.  Would rather not start over.  I've seen MS through worse and like everything else this too will pass.  Its a shame because these mistakes gravely affect customer satisfaction and opinion.  I was an early adopter of W8 and have already deployed many 2012 Servers.  I like metro.  I'm hoping that patience will win the day.         

    I managed to upgrade 3 systems via Windows Update automatically with no issues.

    I also managed to install the update in 2 offline VMs (one 32 Bit and the other 64 Bit) and one offline system which had only installation with the Windows 8.1 .iso and the generic product key. These had the following installed:

    64 Bit

    32 Bit

    There were no issues.

    Were any of your systems Windows 8.0 and upgraded via the Store?

    For e.g. I have here Win 8.1 from MSDN .iso - doesn't work.

    Unfortunately I have no system to look up, but maybe you can look at times in this directory, and tell me how the content is there (only on x64 Systems):

    %windir%\WinSxS\amd64_microsoft-windows-help-privstatement_r_31bf3856ad364e35_6.3.9600.17031_none_57e5a2f32866988f

    I have a RTF in that folder:

    Name: privacy

    Date Modified: 01/02/2014 05:59

    Type: Rich Text Format

    Size: 107 KB

    Opening the document in Word 2010 its not in English. From Google Translate its in Malay. This is an EN-GB install.

    No hidden items.

    Thank you.

    I have the same file.

    I really don't understand why the update stops there.

    One thing which might be worth doing is create a new "local" user account and once the account is created ensure it has administrator privileges.

    Log into this local account and uninstall KB2919442 if its installed, the reset and then try manually installing the following updates with the local administrator account:

    When I select that update KB2919442 I do not get the option to uninstall it like any of the others in the list.

    Okay in that case can you do a system restore to a point before KB2919442 was installed?

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