KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-04-11T05:56:38+00:00

SUCCESS: A couple or so posts up, I mentioned I "restore" (windows 8(.1) refresh/restore feature) installed with a usb technet iso.

Before I re-imaged back to my main, I made backups of:

C:\Windows\System32\DriverStore

C:\ProgramData

C:\Users\*.* (all folders within)

The failed logs above are before I did the following (this was done in ~30 mins):

Copied all above directories back after re-imaging (they are original directories from the restore install), WITHOUT OVERWRITING any file, just allowing the files that weren't present to be copied. I essentially restored Windows 8 files that needed to be present, even some blank shortcuts and empty start menu directories.

Edit: I should add that I did NOT move the ProgramData\regid* folder from the restore. I made sure the original stayed put on a hunch. Not sure if this was necessary.

I then updated through windows update and it worked. I now have the update, after having every virtually every problem here. If you can get copies of the above directories, from a matching technet iso after a fresh restore (probably clean install too, no need to activate either, you just need the files), and restore any missing files and improper directory structure by copying without overwriting, it may work for you. 3 days on this **** and I suspected a directory structure\missing files problem on day 1, I even posted it.

Sorry, it's late here and I am aggravated from all this mess as well as spending HOURS on it...I need to get to bed. I will be back to help more tomorrow.

Hopefully Microsoft can figure this out now.
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Anonymous

2014-04-11T05:26:38+00:00

How did you run this?
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Anonymous

2014-04-11T05:25:19+00:00

Definitely~
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