KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-04-15T11:34:27+00:00
Solved!

After many hours I finally installed KB2919355 update. I tried all the solutions from previous posts both with Windows Update and standalone installers many times with no success. I don't really know what became the key point of bringing the smile to my face, because it's nothing new. Maybe just the order of commands, but it worked. So, these are my steps:

Download offline installers:

http://www.microsoft.com/en-us/download/details.aspx?id=42335 2. Fix Windows Update:

http://support.microsoft.com/kb/971058/ 3. Scan Windows system components:

sfc /scannow 4. Remove KB2919355 package:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 5. Clean up the WinSxS folder:

dism /online /cleanup-image /startcomponentcleanup /resetbase 6. Clean up disk with system files remove:

cleanmgr.exe 7. Restart computer 8. Run offline installer:

Windows8.1-KB2919355-x64.msu

Success! with prompt to restart computer once again and showing new Metro app shortcut on my taskbar.

Big shame to Microsoft!
Tried it, didn't work with my bug. Looks like I have to do a system refresh at some point...unless MSFT releases a fix before May.
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Anonymous

2014-04-15T10:33:16+00:00

This starts to make some noise...

http://www.infoworld.com/t/microsoft-windows/microsoft-confirms-its-dropping-windows-81-support-240407
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Anonymous

2014-04-15T10:04:25+00:00

Just got off the phone after a couple of hours with MSFT Tech Support, they were unable to get this update installed on my Surface Pro.

They tried the same DISM etc commands reported in here, and as I have already proven in my situation, none of these worked for me.

So, I now have to cross my fingers that MSFT issue a fix to this failed update prior to the May patch Tues, and/or MSFT reverse their decision to cut off support as of the May patch Tues for machines that do not have this Update installed.

I was on with MS support yesterday for 6 hours. Still no luck getting it installed. He tried Windows UD and the standalone files, plus all the DISM stuff. He collected lots of info from my logs and Event Viewer. Ended by saying wait a few days, that the team is working on a fix.

He wanted to do an inplace reinstall of 8.1, but I don't have a product key, as it's an OEM PC. So he wouldn't do a download.
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