KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-04-12T18:45:16+00:00

George? Let's get support for you. email me at susan-at-msmvps.com (change the -at- to @) and I'll open up a support case.
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Anonymous

2014-04-12T18:32:15+00:00

I ment no disrespect... If you think I did I appologize!

If you look through the threads (this and others) the problem is however this is executed for many of us the 355 still won´t install. Neither before or after a "rollback" before 8th of april or before trying to attempt the Windows Update. It´s kind of the common nominator for everyone who´s just stuck.

I even made a clean install this week. I Removed all partitions on my HD, made a totally new install from my OEM-discs, provided by Packard Bell. Ran trough Windows Update to install all present updates, went to Store and upgraded to 8.1. Then again Windows Update to install remaining updates... and I got stuck on our beloved 355.

I have several friends who didn´t even notice anything before the system asked for a reboot... and then the Spring Update was there... flawless! I have a neighbour that managed the update after the DISM-repair-method... success! But I can´t...

If I had a proper licence key and a 8.1 ISO I would repair it that way... But I dont... and the key I extracted from my OEM-installation doesn´t work to install from a 8 ISO or 8.1 ISO.

Personally I have a "date" with a MS Tech on monday evening. But I really don´t think I´ll get lycky. Not after having restored my system and still with the same problem.

Mi MangeK,

No problem at all :-)

I do agree that this issue is a major one, and too many users are experiencing that.

I've read all the threads, both of this conversation and also of this similar one

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-1-failing-to-install-with-errors/c3071122-e903-4775-b659-e98784bc786c?page=23&msgId=721adb0a-44a4-4317-baf9-37381bc6474d

Only a few minutes ago, on that other thread, one usere succeeded, just as an example:

<Start Quote>Finally after running the 2 cmd's w/admin privileges, dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 then the dism /online /cleanup-image /startcomponentcleanup, checked my registry and cleaned any bad entries w/ccleaner the update went in from windows update. I am running win8/64 that was updated to 8.1 on an Acer Aspire/v5 lapper.<End of Quote>

I don't have an ISO either, and I had already discussed with MS Italian Tech, and what they proposed to me was exactly what you did: Roll back to Win 8, then install Win 8.1 and then install Win 8.1 Update. The problem is that I would have needed at least another two full working days to install all my programs etc., so that was not an option for me.

I am very sorry you went through all that and it did not solve the issue for you!

I sincerely hope your MS Tech "date" will be able to solve your current issues!

I MADE IT!! I MADE IT!! I MADE IT!!!

Thanks to Marco, basically what he suggested is to remove the failed 8.1 update 1 package by running this command:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

I believe this was created by the installer downloaded by the Windows Update. This is the one that is causing the problem.

Once I had that removed. I then reinstalled the windows 8.1 update manually (by running Windows8.1-KB2919355-x64.msu I had downloaded earlier).

I almost could not believe my eyes when it says Installation Successful, restart required. Lol...

Once that is installed, I went on to install the other 4 updates.

Thanks to Marco for pointing me on that one. I owe you big man.
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Anonymous

2014-04-12T18:31:36+00:00

This is beyond my technical abilities to execute. Microsoft should recall the update and reissue one that works. This update repeatedly fails on my PC. I don't know what to do. After I tried to do this, my whole PC seems to run more choppy and slow. My PC is a new HP Envy Phoenix. I just got it a couple of weeks ago. It is now running like it needs to be replaced. Help!
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