KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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  1. Anonymous
    2014-04-12T15:10:24+00:00

    IMPORTANT: Before doing that you must ensure that KB2919442 is installed on your system, since this is a pre-requisite to install Windows 8.1 Update.

    If it is not installed, first of all install that update from here: http://www.microsoft.com/en-US/download/details.aspx?id=42162

    IMPORTANT # 2: You must ensure to follow EXACTLY this installation order:

    KB2919355, KB2932046, KB2937592, KB2938439 and finally KB2934018

    Really? Are you kidding us? I really do think you have your heart in the right place and only want to help and that´s beautiful!... But the first one KB2919355 WON´T INSTALL, neither standalone download nor Windows Update... that´s the whole point!

    I really wish a moderator could chip in and clean out the threads... it´s getting cluttered.

    Hi MangeK,

    I don't understand the tone of your reply.

    I can assure you that I have successfully installed KB2919355 twice on two different systems today, using the standalone download!

    This ONLY worked after I made a system restore to pre-April 8th, as I clearly described in my post.

    I can also tell you that - BEFORE doing the system restore - I had tried to install KB2919355 probably 20 times, both via Windows Update and via standalone download, and it it did NOT work, since the original attempt to install Windows 8.1 Update via Windows Update corrupted my sistems.

    But now it worked very smoothly!

    To add some other info, I also know about luckly people who could successfully install Windows 8.1 Update via Windows Update with no issues at all, so you really cannot say that KB2919355 won't install, since that is not true.

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  2. Anonymous
    2014-04-12T14:57:28+00:00

    IMPORTANT: Before doing that you must ensure that KB2919442 is installed on your system, since this is a pre-requisite to install Windows 8.1 Update.

    If it is not installed, first of all install that update from here: http://www.microsoft.com/en-US/download/details.aspx?id=42162

    IMPORTANT # 2: You must ensure to follow EXACTLY this installation order:

    KB2919355, KB2932046, KB2937592, KB2938439 and finally KB2934018

    Really? Are you kidding us? I really do think you have your heart in the right place and only want to help and that´s beautiful!... But the first one KB2919355 WON´T INSTALL, neither standalone download nor Windows Update... that´s the whole point!

    I really wish a moderator could chip in and clean out the threads... it´s getting cluttered.

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  3. Anonymous
    2014-04-12T14:44:20+00:00

    Hi All,

    After trying all the possible solutions you kindly shared on this thread, unfortunately none of them worked for me.

    So I am sharing the solution I found, which worked fine for me on two different ASUS systems (one ROG notebook and one Ultrabook).

    I made a system restore to a point pre-Windows 8.1 Update failure (in my case it was dates April 8th).

    At this point I installed manually and one by one (NOT via Windows Update) each of the .msu files which are part of Windows 8.1 Update, and which you can download from the Microsoft web site from here:

    http://www.microsoft.com/en-US/download/details.aspx?id=42335

    IMPORTANT: Before doing that you must ensure that KB2919442 is installed on your system, since this is a pre-requisite to install Windows 8.1 Update.

    If it is not installed, first of all install that update from here: http://www.microsoft.com/en-US/download/details.aspx?id=42162

    IMPORTANT # 2: You must ensure to follow EXACTLY this installation order:

    KB2919355, KB2932046, KB2937592, KB2938439 and finally KB2934018.

    IMPORTANT # 3: After installing each one of those, you need to restart your PC. Please note that the biggest one - KB2919355 - can take a lot of time for full system restart, just allow Windows to complete all necessary post-installation operations.

    As a final consideration, due to my personal experience with unsuccessful attempts to install Windows 8.1 Update on two different systems, I came to this conclusions: The reason of all the time-consuming issues we are all experiencing or have experienced since April 8th is Microsoft's fault. There was nothing wrong or damaged on our systems (in general, of course some systems might have already been corrupted before installing the update). It was the failed attempts to install Windows 8.1 Update via Windows Update which somehow damaged our systems, and in most cases none of the clever workarounds/solutions I've seen here worked.

    Magically after restoring system to a pre-Windows 8.1 Update state, and by installing that update via the .msu install packages downloaded from the Microsof site and NOT via Windows Update, everything worked perfectly and our systems are no longer damaged or corrupted, and both shine with a brand new Windows 8.1 Update (which is a nice update, by the way for those who never liked the Metro/Modern UI).

    And, especially, there's no need to reinstall the whole Win 8 or Win 8.1 from scratch, loosing all our programs, apps and personalization and therefore needing full working days to bring back machine configuration to actual status.

    I can tell you for sure that my solution has already worked fine for few friends/colleagues of mine here in Italy.

    I do hope it can help at least some of you to solve this extremely annoying and time-consuming issue.

    I've been struggling with it since April 8th and I've wasted all my Saturday on that, but thank goodness I succeeded.

    Please let me know if the above is working for you, too, I'd be curious to know.

    Good luck!

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