KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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  1. Anonymous
    2014-05-12T12:33:41+00:00

    Log file is:

    [1596] Unmount for image at C:\WINDOWS\TEMP\1d41d9de-5a38-4958-878b-6a867879af35 complete.

    〲㌱ㄭⴰ㠱ㄠ㨴㐴㈺ⰶ䤠普††††††††䐠卉⁍†䥐㵄㈱〲吠䑉ㄽ〵‸敔灭牯牡汩⁹敳瑴湩⁧桴⁥捳慲捴⁨楤敲瑣牯⹹吠楨⁳慭⁹敢漠敶牲摩敤祢甠敳⁲慬整⹲ⴠ䌠䥄䵓慍慮敧㩲䘺湩污潃獮牴捵൴㈊㄰ⴳ....

    Please suggest further steps.

    Your DISM.log looks corrupted somehow although may look different using a viewer which interprets it as UTF-8 encoding.   More significantly I think this portion probably has no relation to the commands you just issued.   An alternative way of dealing with this would be to redirect the output of each of your DISM commands to a separate file, e.g. using the  /LogPath:  operand.   E.g. then you would know exactly what would have caused its content.  Additionally you could use the  /LogLevel:4  debug level of logging in case that adds anything to clarify what is being produced.

    Good luck

    Robert Aldwinckle

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  2. Anonymous
    2014-05-12T12:23:50+00:00

    This solution does not work for me, installed in exact order. My computer still stops at 75%, then returns back to restore back to previous, stating "Could not complete install" with no error code. One thing that I noticed after the restore is that my Internet explorer is completely missing from desktop, quickstart and program listings. Only way to restore is to go into Control panel and set defaults back to Microsoft. Individual reset of Internet Explorer does not work.

    Any further help or suggestions would be appreciated, I've tried over 8 times to install with no success.

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  3. Anonymous
    2014-05-12T11:33:56+00:00

    Command dism /online /remove-package ... run successfully, but next command fails:

    C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth

    Deployment Image Servicing and Management tool

    Version: 6.3.9600.16384

    Image Version: 6.3.9600.16384

    [==========================100.0%==========================]

    The restore operation failed. Either the repair source was not found or the component store cannot be repaired.

    Error: 0x800f081f

    DISM failed. No operation was performed.

    For more information, review the log file.

    Log file is:

    [1220] Caller did not request sparse mount

    [1220] Mounting new image.

    Wim:         [\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim]

    Image Index: [1]

    Mount Path:  [C:\WINDOWS\TEMP\1d41d9de-5a38-4958-878b-6a867879af35]

    [1220] Wimserv process started for guid 49175afe-5999-4f5a-a9e0-afcfe2c5c8ac.  Id is 1596

    [1596] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.

    [1596] Mounted image at C:\WINDOWS\TEMP\1d41d9de-5a38-4958-878b-6a867879af35.

    [1220] [0x8007007b] FIOReadFileIntoBuffer:(1415): The filename, directory name, or volume label syntax is incorrect.

    [1220] [0xc142011c] UnmarshallImageHandleFromDirectory:(511)

    [1220] [0xc142011c] WIMGetMountedImageHandle:(2568)

    [1220] [0x8007007b] FIOReadFileIntoBuffer:(1415): The filename, directory name, or volume label syntax is incorrect.

    [1220] [0xc142011c] UnmarshallImageHandleFromDirectory:(511)

    [1220] [0xc142011c] WIMGetMountedImageHandle:(2568)

    [1220] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.

    [1220] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.

    [1220] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.

    [1220] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.

    [1220] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.

    [1220] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.

    [1220] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.

    [1596] Received unmount request for image with guid 49175afe-5999-4f5a-a9e0-afcfe2c5c8ac.

    [1596] Unmount for image at C:\WINDOWS\TEMP\1d41d9de-5a38-4958-878b-6a867879af35 complete.

    〲㌱ㄭⴰ㠱ㄠ㨴㐴㈺ⰶ䤠普††††††††䐠卉⁍†䥐㵄㈱〲吠䑉ㄽ〵‸敔灭牯牡汩⁹敳瑴湩⁧桴⁥捳慲捴⁨楤敲瑣牯⹹吠楨⁳慭⁹敢漠敶牲摩敤祢甠敳⁲慬整⹲ⴠ䌠䥄䵓慍慮敧㩲䘺湩污潃獮牴捵൴㈊㄰ⴳ....

    Please suggest further steps.

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