KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-05-03T17:05:53+00:00

"I also had the 80073712 error. I am running Start8. I was able to complete the '355 update manually with a fresh DL of the update file after following the DISM advice given above AND making sure (creating them if needed) the following directories exist. (In order to create a System Tools directory, I had to rename Windows System to System Tools and then a copy/paste of that and renamed it Windows System). : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\System Tools C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows System C:\Users\Default\AppData\Local\Microsoft\Windows\WinX I disabled my AVast anti-virus during the update. I performed all further updates with Windows Update successfully after completing the initial '355 update manually."

----------------------------------------------------------------------------------------------------------------

This doesn't work, neither does any of the DISM methods as stated in this thread. All the DISM command prompts do were to remove the failed package install and does a cleanup. I really don't understand why Microsoft doesn't break up this huge install and isolate the issue of this update. People are spending hours trying to get this update in without any success. This dates back prior to beginning of April and it's still a nagging issue. For some reason, this update from April 12th updated properly for my Windows 8.1 Pro within my VM Image. It's my main host that's crapping out and I've tried everything that mentioned in these posts. MICROSOFT, GET YOUR **** TOGETHER AND START MAKING THIS WINDOWS 8 CR@P WORKING! I want a free version of Windows 9 when it comes out next year. This version of Windows is CR@P!
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Anonymous

2014-05-03T15:53:14+00:00

I also had the 80073712 error. I am running Start8. I was able to complete the '355 update manually with a fresh DL of the update file after following the DISM advice given above AND making sure (creating them if needed) the following directories exist. (In order to create a System Tools directory, I had to rename Windows System to System Tools and then a copy/paste of that and renamed it Windows System). :

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\System Tools

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows System

C:\Users\Default\AppData\Local\Microsoft\Windows\WinX

I disabled my AVast anti-virus during the update. I performed all further updates with Windows Update successfully after completing the initial '355 update manually.
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Anonymous

2014-05-03T15:48:04+00:00

Offer is open - we ten days left, lets get you guys into support cases.

Email me at susan-at-msmvps.com (change the -at- to @) and lets get support cases opened up. [I'm out in the garden this morning but will be checking email so if I don't email back right away, just be patient]
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