KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

Was this answer helpful?

60+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

Was this answer helpful?

50+ people found this answer helpful.
0 comments

1,164 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Drew - 810 Reputation points
    2014-04-17T18:59:56+00:00

    Hi,

    I work closely w/ a friend of mine in Arizona.  She has asked me to speak to y'all.  She feels y'all are looking for answers while there IS a simple solution, actually, provided by MS.  She brought the following to my attention:

     "The replies I am seeing since I posted are still people giving all sorts of confusing advice to fix the failed Windows Update install.  BUT...stop.  The SIMPLE fix is let the Windows Update Troubleshooter scan and fix the problems.  Try it.  If you go to Windows Update page and click on help, and search for WU Troubleshooter, install and open, it gives a list of many error codes.  But the troubleshooter scans WU and fixes the problems and then the updates happen. So much simpler that all the advice, suggestions & guesses being put forth."

    When & if the Update fails, check the Error Code & click the link you will see for the Trouble Shooter, let IT find & fix the problem... it will! And it will complete the install for you, successfully.  When you go to the Store & try to do the install, if it fails, you will see the Trouble shooter... Microsoft provides the necessary tool and solution to deal w/ this situation.  Just use it.

    Cheers,

    DrewMS Partner, MS Partner Company, MS Beta-Tester

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-04-17T18:58:22+00:00

    (Update (4/16/14):  A couple workarounds have been found to resolve most customers who are receiving this error.  Please first try these steps:

    1)   Open an elevated command prompt.  (Enter command prompt into Search.  In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.)

    2)    a) If you’re running a 64-bit version of Windows, enter the following command into the Administrator: Command Prompt window and press the Enter key:

     

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    b)   If you’re running a 32-bit version of Windows, enter the following command into the Administrator: Command Prompt window and press the Enter key:

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

    c)   If you’re running Windows RT 8.1, enter the following command into the Administrator: Command Prompt window and press the Enter key:

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

    3)  Then enter the following commands and press the Enter key after each command:

    DISM.exe /Online /Cleanup-image /Restorehealth

    dism /online /cleanup-image /startcomponentcleanup  

    4)  Run Windows Update again and try to re-install KB2919355

          

    5)  If Windows Update still fails to install the update, Windows 8.1 customers should try to install it manually from the Microsoft Download Center.  You can find the download links here:

        32-bit versions of Windows 8.1: http://www.microsoft.com/en-us/download/details.aspx?id=42327

        64-bit versions of Windows 8.1:  http://www.microsoft.com/en-us/download/details.aspx?id=42335

    6)   If neither of these solutions resolves your error, please contact Microsoft Support so that we can further investigate your issue.  We thank you for your patience and apologize for any inconvenience.

    Not an acceptable answer.  These solutions have been posted all over this thread.  They don't work for folks.  Tickets have been opened and are not able to be resolved.  My ticket is . SRX1242147524ID.  The reponse I was given after 3 hours one day with level 1 support and 2 hours the next day with level 2 escalation support - the following was the response from 4/10/2014.

    Hi Eric,

    This is Celeste with Microsoft AnswerDesk.

    It was my pleasure to work with you on your Windows/ Office service request 1242147524.  Unfortunately, we were unable to resolve your issue.  However, I hope that you were happy with the service provided to you.

    I will archive the service request as Not-Resolved.  If you are not happy with the support we've provided please let us know as soon as possible.  My goal is to ensure that your experience with Microsoft AnswerDesk leaves you pleased with our products and services.

    Thank you for contacting Microsoft AnswerDesk.

    Sincerely,

    Celeste G.

    8:00am -5:00pm Mon-Fri (PST)

    Microsoft AnswerDesk Working Hours (PST)

    05:00 AM - 09:00 PM PST Monday - Sunday

    I agree...not acceptable.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-04-17T18:47:40+00:00

    (Update (4/16/14):  A couple workarounds have been found to resolve most customers who are receiving this error.  Please first try these steps:

    1)   Open an elevated command prompt.  (Enter command prompt into Search.  In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.)

    2)    a) If you’re running a 64-bit version of Windows, enter the following command into the Administrator: Command Prompt window and press the Enter key:

     

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    b)   If you’re running a 32-bit version of Windows, enter the following command into the Administrator: Command Prompt window and press the Enter key:

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

    c)   If you’re running Windows RT 8.1, enter the following command into the Administrator: Command Prompt window and press the Enter key:

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

    3)  Then enter the following commands and press the Enter key after each command:

    DISM.exe /Online /Cleanup-image /Restorehealth

    dism /online /cleanup-image /startcomponentcleanup  

    4)  Run Windows Update again and try to re-install KB2919355

          

    5)  If Windows Update still fails to install the update, Windows 8.1 customers should try to install it manually from the Microsoft Download Center.  You can find the download links here:

        32-bit versions of Windows 8.1: http://www.microsoft.com/en-us/download/details.aspx?id=42327

        64-bit versions of Windows 8.1:  http://www.microsoft.com/en-us/download/details.aspx?id=42335

    6)   If neither of these solutions resolves your error, please contact Microsoft Support so that we can further investigate your issue.  We thank you for your patience and apologize for any inconvenience.

    Not an acceptable answer.  These solutions have been posted all over this thread.  They don't work for folks.  Tickets have been opened and are not able to be resolved.  My ticket is . SRX1242147524ID.  The reponse I was given after 3 hours one day with level 1 support and 2 hours the next day with level 2 escalation support - the following was the response from 4/10/2014.

    Hi Eric,

    This is Celeste with Microsoft AnswerDesk.

    It was my pleasure to work with you on your Windows/ Office service request 1242147524.  Unfortunately, we were unable to resolve your issue.  However, I hope that you were happy with the service provided to you.

    I will archive the service request as Not-Resolved.  If you are not happy with the support we've provided please let us know as soon as possible.  My goal is to ensure that your experience with Microsoft AnswerDesk leaves you pleased with our products and services.

    Thank you for contacting Microsoft AnswerDesk.

    Sincerely,

    Celeste G.

    8:00am -5:00pm Mon-Fri (PST)

    Microsoft AnswerDesk Working Hours (PST)

    05:00 AM - 09:00 PM PST Monday - Sunday

    Was this answer helpful?

    0 comments