KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

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  1. Anonymous
    2014-04-17T05:01:45+00:00

    As I understand it at this time (getting confirmation) the supplemental fix only to fix the issue with the interaction with WSUS and 8.1 after the install of KB2919355. 

    For those people stick in a stuck phase, this little update won't help (as I understand it at this time)

    Anyone in this "I've tried ABSOLUTELY EVERYTHING" including holding by breath, jumping up and down on Bill Gates' photograph and absolutely nothing is working, please reach out to me and email susan-at-msmvps.com (change the -at- to @).  If you have not tried the items on this page - http://social.technet.microsoft.com/Forums/en-US/c203334f-7ae5-4716-aeb5-0fa3d60da216/kb2919355-issues-being-investigatedtracked?forum=winserver8gen do so first.  If you have tried all that, please let me know.

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  2. Anonymous
    2014-04-17T05:00:35+00:00

    Thanks M W 67, sorry it still didn't work for you.

    That would have been too good to be true...

    Sad but true.

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  3. Anonymous
    2014-04-17T04:56:01+00:00

    Noted small (2.6MB) apparently supplemental update to the original KB2919355, labeled important, in the update center this evening.  Ran the update via the update center on three machines which all completed successfully following a reboot.  Not sure of the full purpose of this update but attached info seemed to imply it was intended to fix and cleanup errors associated with the original update KB2919355 on 4/8.

    At any rate, after running this new update, one Gateway desktop, one Sony VIAO laptop, and one new Surface Pro 2 are still working as intended with the features contained in the 4/8 KB2919355 update.  

    Thanks for this Wes.

    All details here: http://support.microsoft.com/kb/2919355/en

    I am not sure if this is a fix for the original 355 one, since I

    had already found a solution last Saturday and successfully installed

    Win8.1U.

    I'd be curious to know if this fixes anything for those who are still experiencing issues.

    Apparently the supplemental update is a fix for the original 355 which failed.  After successfully installing it on my desktop. I tried the same approach on the Windows 8.1 tablet I have and the supplemental update installed on it and the features I acquired on desktop were present on the tablet without going through all the other fix for original update. One of the features is that on Taskbar and Navigation properties page there is a choice to show Windows apps on taskbar which was not there before the install of these updates.

    Many thanks pvanc, glad this solved your issues!

    Let me see if I understood correctly. You could not succeed to

    install Win 8.1 Update on your tablet. Now with this fix it worked?

    If so, did you run Windows Update again and were offered a single KB2919355 (including this fix) or two separate ones?

    Sorry for the question, but I think this is important for all the

    frustrated users here. I cannot try myself since I already have Win 8.1

    Update installed on all my systems.

    Thanks!

    I ran my WU and it appeared that the 355 was offered again but listed as published today.  I attempted to run it again but it still didn't work.

    When I went to Win 8.1 tablet to attempt to reinstall 355 and checked for updates the supplemental update was there and I downloaded and installed it.   After restarting tablet noticed that the same features offered by 355 were there so assumed that the supplemental update was to replace 355.  I did not have to install 355 again. Funny but after I succeeded in installing 355 on Desktop I went back to tablet and looked in Update History and the 355 update which had shown 'failed'  said 'pending restart' like it synced with the install on the desktop....they are on home network. So I restarted and 355 was installed on tablet.

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