KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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1,164 additional answers

Anonymous

2014-04-16T21:02:47+00:00

with placing on the taskbar i mean the Store.

Last thing i tried was cleaning up first after removing the update,

Ran the sfc scan.

run cleanmgr.exe

then ran the microsoft autofix

reboot

the manually installed the update ... 100% succeeded.

Now rebooting ... fingers crossed !
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Anonymous

2014-04-16T20:54:24+00:00

I have two laptops, an HP Compaq 2510p with 8.1 Pro without Media Center and an Lenovo T400 with 8.1 Pro with Media Center. The one without Media Center updated just fine, but the Lenovo not after several attempts. The other difference is that the succesful laptop has an microsoft account in use and the Lenovo has a local account in use. Maybe that is the issue with the update because they also change some things there within this update and place it on the taskbar. What are others people using i wonder ?

P.S. The Lenovo has 4 GB memory and the HP 2 GB. Both are x64 versions in Dutch.
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Anonymous

2014-04-16T20:47:25+00:00

I have tried EVERY suggestion in this thread on my stock standard, pure Microsoft software, Surface Pro 128 with MC, with no joy.

I have attempted this install via WIndows Update and via offline installer well over 10 times now, with it failing every time.

I have tried the DISM, SFC, winclean, WindowsUpdateDiagnostic etc suggestions, and every time after reboot I get to 99% complete configuring updates before it reverts to 'Failure configuring Windows Updates. Undoing Changes'.

ARRGGGGHH beyond frustrated.

I feel you bro. :(

"sigh"

Have you tried a repair install (preserving your settings and programs)?

This method actually work on me and I install the kb2919355

Download offline installers:

        http://www.microsoft.com/en-us/download/details.aspx?id=42335

        Fix Windows Update:

        http://support.microsoft.com/kb/971058/

        Scan Windows system components:

        -sfc /scannow

        Remove KB2919355 package:

        -dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

        Clean up the WinSxS folder:

       - dism /online /cleanup-image /startcomponentcleanup /resetbase

        Clean up disk with system files remove:

       - cleanmgr.exe

        Restart computer

        Run offline installer:

       - Windows8.1-KB2919355-x64.msu

but when I restart my laptop it says "We couldn't complete the updates undoing changes Don't turn off your computer."

!@#$%^&*

A repair install (while selecting the option to keep settings and programs) worked painlessly on the first try.

(Too bad it was after a week of little sleep trying everything posted here and at other sites.)
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