KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous
2014-04-05T00:19:46+00:00

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2014-05-14T20:02:09+00:00

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

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Anonymous
2014-04-17T17:17:17+00:00

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets.  AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

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  1. Anonymous
    2014-04-13T14:30:59+00:00

    Reporting success!

    After many attempts...

    In elevated command prompt:

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    dism /online /cleanup-image /startcomponentcleanup

    shutdown /r /t 0

    After restart start:

    Windows8.1-KB2919355-x64.msu

    (before downloaded MS offline file)

    After many attemps, it works for me !

    Thanks a lot ! 

    me too, thanks

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  2. Anonymous
    2014-04-13T12:18:05+00:00

    So, here another one with code 800F0922...

    First my basic system info:

    • Toshiba satellite P70 64bit, Intel-based
    • Win 8.1 installed from scratch on a 100GB HDD-partition (HDD not GPT, UEFI deactivated / BIOS-emulation mode)
    • installed on march 2014, all updates via cp-update, running without problems since then, no errors and warnings logged

    First attempt to install the 355er on 8th of april - update came together with 5 others (the updated IE, new Flashplayer for IE etc.), download very slow, didn't complete, instead installation error 80073712...

    I thought it could be the server load since this was a much avaited update - so downloaded the required files manually from MS and gave it another try (without cleaning up in the meantime - still thinking it's only a server problem).

    Long installation, 2 states: long time stayed at 0 but working, then jumped to about 45%, working, then 100% and failure - but no roll-back, like some other stated...?

    So I re-imaged to the point before patchday (entire image with clonezilla, made the same day before starting updates) and began to search the internet about problems with the 355er - here I am.

    So I unticked the 355er and let the other updates install.

    Now all was up to date except our baby... Interesting enough, in my logs I found a warning right after the reboot: diaglog has reached the maximum size, bla bla... never had before. I used the system in this state for 1 day and the warning was logged after every reboot...

    I then tried all the stuff mentioned here to get 355 to work - dism results where not consistent, dism seems to destroy itsself, restorehealth always worked only for the first time, second attempt failed (did it 4 times with re-imaging)

    The package remove thing also doesn't work - the package does not leave itsself behind, not in manual and not in automatic (WU-) attempt.

    So I reverted to an image from 28th of march, unticked again the 355er when updating - and again I got the diaglog-warning after updating the other stuff... But now when I try to install the 355er via CP, I get error 800f0092....

    Observation:

    After failed install (no matter if on- or offline) the Windows Update is broken - the update history doesn't show up (although the list of installed updates shows up!) and checking for updates gives an error.

    FixIt and the whole cleaning and repairing dism stuff can't help - WU stays broken...

    The only things I didn't try so far where copying over the mentioned directories from a fresh install and doing myself a repair installation or refresh - the last two being NO options for me!

    Susan, I think I'll email you...

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  3. Anonymous
    2014-04-13T11:56:41+00:00

    I can now happily report my PC is fully updated, after my post on pg 22

    I took the following steps to install KB2919355

    Ran update

    saw 2 pending updates Defender(KB2267602) + KB2919355

    installed them KB2919355 failed again

    but after the defender updated I noticed in the taskbar WMC made a small update by itself.

    I then ran

    In elevated command prompt:

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    Even though any previous search (DISM /online /get-packages /format:table | findstr KB2919355) came up with nothing

    After that DISM removed the package and asked me to reboot which I did.

    It restarted saying working on updates.

    After reboot I ran

    dism /online /cleanup-image /startcomponentcleanup

    shutdown /r /t 0

    rebooted from last command line

    then I manually ran Windows8.1-KB2919355-x64.msu download from http://www.microsoft.com/en-us/download/details.aspx?id=42335

    The manual updated took forever to get started installing but it eventually did and installed (690.78mb).

    Restarted PC

    Re-ran windows update

    This time there were 3 new updates

    KB2957390, KB2933809 and once again KB2919355 but only 126 mbs this time

    I installed the pending updates all succeeded rebooted and my PC is now up to date finally.

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